The first bus arrived an hour later than it was supposed to, meaning a few of us missed our connecting buses. The Charlotte office employees kept repeating to call customer service, and when we did (via email because they on have a hotline), they simply told us all we could do was wait a whole 24 hours for the next one (this is at 0300, mind you). The customer service analyst was also quick to also point out that despite leaving us stranded for 24h, Greyhound was not liable for my wasted day or anything I needed while waiting due to their blunder.

Awful customer service and reservations team. Spoke to supervisor Rex employee id 3607956 about why Grey hound is charging me twice to change my bus from Sunday to a Monday. Rex was extremely rude and kept interrupting me to try and shut the call. He either was having a really bad day or is a part of the body where the sun don’t shine!

The WORST travel experience! I am only 1/2 thru my 36 hour trip and I have seen too much! Every single employee I have seen or had any contact with has been rude, impatient, even yelling at passengers and there is a definite issue with discrimination at the Memphis station. When we got here a man got on the bus (at 2:00) yelling that we all had to get off the bus immediately for it to be cleaned. Some of us had to wake up and get kids ready and he was just plain RUDE! When I asked a lady how long until we could deviate she made a face at me like something stunk and just said “well call you and you have to be in line”. Some people that speak limited English were degraded and spoken some too. Definitely NOT an experience I want to repeat.