This trip was the worst I have ever traveled. I traveled from San Diego to Tucson, a 12 hour trip... read more
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2,392
Greyhound
Review Highlights
“VERY UNHAPPY”
Tammy C
“Greyhound does not honor its own published refund policy.”
The outgoing bus from Indianapolis scheduled at 12 PM on September 28 was delayed for more than two... read more
Pioneer425788
Vee K
1
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72 - 77 of 2,711 reviews
Sam S
32
Awful customer service and reservations team. Spoke to supervisor Rex employee id 3607956 about why Grey hound is charging me twice to change my bus from Sunday to a Monday. Rex was extremely rude and kept interrupting me to try and shut the call. He either was having a really bad day or is a part of the body where the sun don’t shine!
Date of experience: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveler64524519056
Memphis, Tennessee
1
The WORST travel experience! I am only 1/2 thru my 36 hour trip and I have seen too much! Every single employee I have seen or had any contact with has been rude, impatient, even yelling at passengers and there is a definite issue with discrimination at the Memphis station. When we got here a man got on the bus (at 2:00) yelling that we all had to get off the bus immediately for it to be cleaned. Some of us had to wake up and get kids ready and he was just plain RUDE! When I asked a lady how long until we could deviate she made a face at me like something stunk and just said “well call you and you have to be in line”. Some people that speak limited English were degraded and spoken some too. Definitely NOT an experience I want to repeat.
Date of experience: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josue R
1
The worst buses you will ever travel on A/C didn’t work we all were sweating so bad it took a extra hour to get to my destination and they have terrible customer service.
Date of experience: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donnal P
1
Worst experience no communication driver ran out of hours stopped bus about 11:30 no word from greyhound said it would probably be 6:20 before next bus arrives never again very poor people skills
Date of experience: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tillis8777
South Bend, Indiana
11
via mobile
Serious safety incident
My daughter was traveling on Greyhound Bus route number US0164. There was an Indian male passenger wearing a blue shirt and jeans with gray hair that sat next to her, placed his hand on her thigh multiple times, despite being told to stop and his hand being moved. He then proceeded to expose himself and masturbate. The driver was notified and he did not notify the police. We called Greyhound and we were informed that all complaints had to be submitted online.
Date of experience: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.