My 1st time to have terrible service in any of the travels I had. I book a bus from NY to DC at 2:45 am for a reason that’s it’s the earliest I can make to my passport appointment in DC. I arrived 20 minutes prior to time. All the passengers are waiting including me have no idea who to talk to for guidance to gates, the bus has NO DRIVER, after an hour waiting a lady who scans our ticket arrives as if nothing was wrong almost 2 hours later a driver “alternative” show up and starting bragging that he is doing it because there’s no other driver as if it’s our fault.

I missed my appointment because of this 2 hour late. I called the customer service about this happening and she like everyone in this company can’t do nothing. She even told me that the bus depart in time 3:45am. I don’t know what’s system is this company using but this is terrible service.

I had a terrible experience with this company. I followed the booking instructions and arrived at the destination 40 minutes before the 9:10 pm departure time. When I called customer service 16 minutes before the departure time, they informed me that the bus was two states away and advised me to call back after 120 minutes for a refund. Despite waiting until 9:30 pm, the bus never arrived.. The following day, when I called again, I was told that the bus had departed on time and that I would not receive a refund despite being there for an hour. I had to find another transportation company, and thankfully, TUFESA was available and half the price. Even though I arrived on time, the bus never showed up. The company has given me the runaround and refused to issue a refund. This experience has been a headache and has cost me extra money. I will never use this company again for my travel needs and do not recommend them. They are unreliable and evasive.