I guess I should’ve taken a second chance of using their bus. The bus got tire exploded on I-91... read more
I guess I should’ve taken a second chance of using their bus. The bus got tire exploded on I-91... read more
I guess I should have read the reviews first....Life gets in the way sometimes, which puts us all... read more
Truly a once in a life time experience. We will never travel with Greyhound again.
The first part of the trip was mediocre at best. We met some very interesting people on those buses, but for the most part everyone was quite.
That was about all the good for the trip.
The buses kept getting nastier as we transferred. The seats were uncomfortable too. I think they were made the opposite of human anatomy.
The terminals were mortifyingly filthy. I have been in my fair share of dirty places and bad bathrooms, but these were new levels of suffering.
The terminals themselves were unclean, and the benches were not sturdy at all. It was so loose, I thought it was a rocking bench at first.
The terminal bathroom was out of toilet paper, had stinky soap, and only one working sink out of four. One of the broken sinks was full of a delectible grey goo mold substance. The bathrooms smelled like pee and crack. The smell was so bad it made my eyes water.
Well, we made it to our destination on time, so the first part of the ride really wasn't that bad, except for the possible diseases we may have caught from the grey goo terminal.
The next week, we began traveling back home. This was the worst part of the trip.
We caught the first bus, traveled to our transfer location. The bus arrived a few minutes late, but we made it well before the time to get on our next bus. We returned to Grey Goo Terminal and 1:35 AM comes about, we and many other people got a notification that the bus has been delayed. Not by a few minutes. Not an hour. But FOUR hours! We waited all morning until 5:35 AM came about, and guess what. They delay it by four hours again!
By this time, we already got a car ready to rent, but we had to pick it up in the next city. Because of the unruly delays, we were not going to make our transfer at the next major city and none of us wanted to sort that out.
So we waited. And waited. And waited. We tried calling the customer service three times. First, they just picked up and said nothing. Second time, the guy picked up, acted like he was going to help us, then hung up on us! The third time we got someone who told us that it was delayed. No way! Like we didn't notice it was delayed after we just waited four hours. She said we would automatically be put on the next bus.
So we found a desk with a lady at it in the terminal. This lady is amazing at her job! She was completely unhelpful! She was DEDICATED to being unhelpful. She even had the "Oh no you didn't" kinda smirk with every customer she didn't help.
When we approached the lady, we asked about the bus being late.
She said, "I don't know, let's get you a new one."
So we asked how to do that.
She was like "We can do that right now."
She then helped us get a new bus that got cancelled.
We asked for a refund and she told us to ask customer service. We left her because obviously her job was not customer service, it was being unhelpful.
We continued to wait to hop on the next bus. We tried asking a bus driver that walked by us, and he completely ignored us.
There were lots of sketchy people around us. There were people with all kinds of drugs: people smoking things in the building. We watched two people trade new cigarettes with each other. There was one guy who's snore sounded like he was channeling a demon with bellows that were reminiscent of Leviathan's mouth; when it opened you could hear all the screams of the Damned.
Finally, we got an Uber to the car pickup. That was one of the best decisions we ever made. The Uber guy was really nice.
In short, this experience is a once in a lifetime trip; that is, once you do it once you'll never want to do it again. I would rather walk than use Greyhound. If you do happen to use their service and your bus gets delayed for a few hours, don't waste your time. Find an Uber or car rental and leave them far, far behind.
After this trip, I have a new understanding of what people on the Oregon Trail had to go through. I don't think I will ever complain about an airplane again.
Those of you who are taking a Greyhound bus, I wish you the best of luck and send you my condolences.
Disgusting service and buses
I took down my review yesterday to give the company a fair chance to respond, only to get out on hold and then hung up on my a supervisor today. Travelled on a bus yesterday with disgusting service. I was sold two tickets, paid for the upgrade to have no one sitting next to me. Boarded a crowded and dirty bus to find a mother and daughter in my seat. Try to get them to move but they would be seperated. Bus driver didn't check any ones allocations. I had to sit crammed next to someone and it was extremely uncomfortable as they were a bigger person. The company refused to refund me for the two seats I've paid for, and yes I'm happy to provide my booking number to show this is a real complaint. No information on wifi provided, no entertainment system even turned on, seats were gross, too scared to even use the toilet, seats very uncomfortable, especially when you don't get what you paid for. I got offered some kind of voucher before my call was escalated to a supervisor. He decided to terminate my call, even though I was not yelling or swearing but simply telling him how awful my experience was. A voucher is of no use for me, I'm not from here ( tourist from overseas) and I would never use this company again. My advice is don't travel with this company, it's not even basic, never alone luxurious. They are dirty buses and do not provide you with any upgrades that you pay for. And if you try to call then to get a resolution, they'll keep telling you to fill in online forms. I've already done their survey with all my details and sent an email to their generic account. No one is helping. They don't even put their phone number online, that's how much they don't want to talk to you. I had to get it off the driver safety line. Disgusting service from Greyhound.
I was supposed to go with a greyhound bus to Detroit today from Chicago but it got delayed. Before it got delayed I had a really unpleasant experience with the staff of greyhound. My first time taking the bus and being in Chicago so I was a bit confused. I asked some staff where to go and do as someone told me I needed to get my ticket scanned. They told me to go to this employee of greyhound, who was inside the bus station, so I had no idea which bus was his. He was so rude and didn’t speak nicely at all to people. He told me in a very rude way and almost yelling at me that i wasn’t going on his bus. I asked him if he knew who could help me and he told me to figure that out on my own. I asked a lady and she told me to go in a specific bus and wait for the driver to come scan my ticket. I did what she told me and then later realized that I was in the wrong bus when I saw I was in the bus with the rude driver. I started to gather my stuff to leave. When he saw me he started yelling and saying stuff about me to other people in the bus like “how stupid can she be”. When I went to get out which I willingly did and apologized for being in the wrong bus which he honestly didn’t deserve with his behavior, he went to get security to kick me out, which to me was so unnecessary as I really wasn’t trying to get a free ride as I already had a ticket to somewhere else. He was a very unpleasant man. I think you should be better choosing your employees and maybe train them in better service cause that’s the absolute worst customer service!!! And it shouldn’t be allowed!
Avoid it at all cost this will be your worst experience on public transportation. Bus was late 5+ hours and the staff does not care one bit to help you to get on a different bus.
I had a terrible experience with purchasing a ticket. It had a connecting bus which was going to be delayed so I called and got online to change the tickets and I could not get through to a person nor get the ticket changed. I had to buy another ticket so my family could make it to their location. Then there was a delay with the second trip so I tried to switch tickets again but wasn’t successful. I ask for a refund and they refused to give me my money back after I showed them both receipts. Then they finally offered to pay half back. I will never use Greyhound again.
The worst trip of my life : the bus broke down, have to stay 8 HOURS at a gas station, no info has been given, no food no water, after all, any refund or anything so I paid an Uber to get home, NO REFUND again, worst service of all time!