I was supposed to go with a greyhound bus to Detroit today from Chicago but it got delayed. Before it got delayed I had a really unpleasant experience with the staff of greyhound. My first time taking the bus and being in Chicago so I was a bit confused. I asked some staff where to go and do as someone told me I needed to get my ticket scanned. They told me to go to this employee of greyhound, who was inside the bus station, so I had no idea which bus was his. He was so rude and didn’t speak nicely at all to people. He told me in a very rude way and almost yelling at me that i wasn’t going on his bus. I asked him if he knew who could help me and he told me to figure that out on my own. I asked a lady and she told me to go in a specific bus and wait for the driver to come scan my ticket. I did what she told me and then later realized that I was in the wrong bus when I saw I was in the bus with the rude driver. I started to gather my stuff to leave. When he saw me he started yelling and saying stuff about me to other people in the bus like “how stupid can she be”. When I went to get out which I willingly did and apologized for being in the wrong bus which he honestly didn’t deserve with his behavior, he went to get security to kick me out, which to me was so unnecessary as I really wasn’t trying to get a free ride as I already had a ticket to somewhere else. He was a very unpleasant man. I think you should be better choosing your employees and maybe train them in better service cause that’s the absolute worst customer service!!! And it shouldn’t be allowed!

Avoid it at all cost this will be your worst experience on public transportation. Bus was late 5+ hours and the staff does not care one bit to help you to get on a different bus.

I had a terrible experience with purchasing a ticket. It had a connecting bus which was going to be delayed so I called and got online to change the tickets and I could not get through to a person nor get the ticket changed. I had to buy another ticket so my family could make it to their location. Then there was a delay with the second trip so I tried to switch tickets again but wasn’t successful. I ask for a refund and they refused to give me my money back after I showed them both receipts. Then they finally offered to pay half back. I will never use Greyhound again.