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Reviewed 3 weeks ago

Evening Meal arrived plate hot, but food was barely warm, carrots, cauliflower hard and roast potatoes were disgusting, waiter replaced but second dinner was just as bad could not eat any of it. So disappointing as visit Warners three times a year before Covid, but this experience as stopped me from booking our Christmas break. Lots of other guest also complaining. I know there are cuts backs but, this is not acceptable.

Date of stay: August 2021
1  Thank M8455DNsharonb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Warner Leisure Hotels, General Manager at Warner Lakeside Coastal Village, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your review.

It’s with regret that you felt disappointed with your dining experience during your break. We apologise if our new measures and new service, implemented for our guests’ health, safety and enjoyment, caused you some dissatisfaction.

We certainly appreciate some areas and new ways of working may necessitate some further focus and we’d like to thank you for all your comments, we have ensured these are noted going forward.

Thank you once again for your review, and we hope to welcome you back to Warner again soon.

Kind regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I just come back from lakeside we had a lovely break. There was a good selection of food for breakfast, dinner was ok they did change items on meal for me. Hugh was brilliant and very chatty and worked hard. We found it hard getting drinks waited over an hour on first night only got one as I complained. It didn't get much better on the last night even though you are trying to get their attention. It would have been nice if entertainment staff were on dance floor even if they had mask on as I wanted to dance and my mum didn't always wanted to get up. The late night entertainment was good loved jamie c as he had personality and rebecca was bubbly and is always laughing, they are a good match. The seats were uncomfortable as you were sitting on them all night. Enjoyed the comedian and the singer on Tuesday. Would like the days you book more flexible we would have stayed extra nights if possible. Did find prices a bit expensive but would go back again. My mum loved the cinema.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank I6815DHangelas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Warner Leisure Hotels, General Manager at Warner Lakeside Coastal Village, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your review following your recent stay with us.

We fully appreciate that during these unprecedented times there is a great deal of concern and we are grateful for you taking the time to convey this to us.

Please be assured that we are responding to the latest Government guidance and are doing everything to ensure you have a safe and pleasant stay with us.

We have noted all your feedback and views and we would like to take this opportunity to provide reassurances that the safety of our guests and team is of the highest priority.

Kind regards,
Guest Experience Team

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Reviewed 4 weeks ago

We went to the beach huts at Corton last year. You really need good weather for these and it has been poor. We have regularly been checking other options including Lakeside. We have returned disappointed after our 4 day stay which was extremely expensive. It doesn't matter which chalet you have the food and entertainment are the same.

All sites do not give good pictures. Maybe this is for a reason? We were more interested in the outside space than toiletries and bathrobe pictures! The body lotion was lovely but was not renewed.

I'm sure it said the Harbour Suites had views of Chichester Harbour. They no longer do so. They are like being on a residential street. The lake is on the edge of the property and plays no part in the experience. The courtyard was lovely but not coastal. We would have been as well staying at a non-coastal property.

The food did not generally reflect the price we paid and drinks service at dinner was poor. They only seemed to go to certain areas and we were nearly always finishing our main course by the time our order was taken. The lunch fish platter was excellent.

The staff were so nice. Hugh our waiter worked so hard.

Entertainment was poor. The staff tried so hard but you should carefully check options before booking.

Room tip: Book by phone. On-line descriptions not accurate
Date of stay: August 2021
    • Value
    • Location
    • Service
1  Thank Linda B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Warner Leisure Hotels, General Manager at Warner Lakeside Coastal Village, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your review.

We certainly appreciate some areas and new ways of working may necessitate some further focus and we’d like to thank you for all your comments, we have ensured these are noted going forward.

Thank you once again for your review, and we hope to welcome you back to Warner again soon.

Kind regards,
Guest Experience Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed in Harbour suites, very clean and comfortable. Food was brilliant, we enjoyed every meal. Staff were very friendly. Entertainment very good, loved the
Memories of the four tops band and Roy Carter. Also Evan Morgan. Thoroughly recommend this holiday.

Room tip: We were in number 2, Harbour Suites, very quiet and close to entertainment.
Date of stay: August 2021
    • Location
    • Rooms
    • Service
1  Thank dorothy H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Warner Leisure Hotels, General Manager at Warner Lakeside Coastal Village, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your positive 5* review.

We look forward to welcoming you back again soon.

Kind regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Outstanding weekend. Can’t praise the staff highly enough - everyone was so friendly and helpful. Entertainment brilliant - super professional singing and dancing and the Whitney tribute band were fantastic with a fantastic blend of Whitney and other songs.

Food was lovely - portion sizes were just right for a 3 course meal, with a couple of vegetarian / vegan options each night. Staff again couldn’t have been more helpful and our dietary requests were always met.

The whole team were brilliant - the day time entertainment was varied and easy to join in with.

We’ll definitely be back

Room tip: Our standard room was perfectly fine! You can pay more for a room with a fridge, but there is room service so this wasn’t a problem .
Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank 516caroliner
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Warner Leisure Hotels, General Manager at Warner Lakeside Coastal Village, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the amazing 5* rating.

Our team are so pleased to hear that you found them so friendly and helpful.

We cannot wait to welcome you back again in the future.

Kind regards,
Guest Experience Team

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