My first experience to this venue as my son was invited to attend a birthday party here. The team were ready as we arrived on time to greet the party and prepare the kids who were super excited. I love the trolley idea with all coats bag and shoes. Very pratical. We were guided to our little fenced area and there was even seating for adults.
It was a quiet day in the space so our kids had full ownship of everything.
Concerns i have and why they lost the full 5 star rating.
- my son found a mouse in the fancy dress area. He was terrified as he thought it was a prop and obviously went near it. But it was just poorly and twitching.
- the toilets were disgusting and since it had just opened n we were first in i am sure that no checks were done night before or the morning prior to opening. No loo roll or soap and floors well less said the better.
Things they did well on
-Team were young energetic and interacted fun with the kids.
- food boxes had kids names on and they loved this simple but personalised approach.
- party had a voucher for return this is very good idea and a great present overall
- go karts included on the price is practical and encourages older kids.
I felt the option of the party disco or for the kids to go off n play more was very sensible and a nice offer.
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