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“DISAPPOINTING”

Toby Carvery Basildon
Ranked #32 of 158 Restaurants in Basildon
Price range: US$8 - US$16
Cuisines: British, Pub
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: After-hours, Breakfast, Reservations
Description: Welcome to the Toby Carvery Basildon. When it comes to roast dinners, we really know our stuff. Every day our chefs lay on a feast of tender, hand-carved meats with all the trimmings – including towering Yorkshire puds, golden roasties with all those lovely little crunchy bits, and plenty of freshly prepared veg, all crowned with proper gravy. So it's no wonder we're Basildon ‘s favourite carvery restaurant. Drop by and you'll find lots more on offer, including cooked breakfasts and tasty specials.
Reviewed 3 May 2018 via mobile

Went here for lunch with a friend and was very disappointed have been here several times but this was the worst meal I have had here
The meat portions were very small we were only given two small slices of meat.
The choice of veg was very poor and as always the cauliflower was rock hard
The gravy was almost cold and was so thick you could have sliced it all in all a very disappointing meal

Thank JYar-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Basildon, responded to this reviewResponded 8 May 2018

Hi Jyar-1

First off I would like to apologise regarding your poor visit to us. I have since passed your comments on to the team here at Toby Carvery Basildon to ensure that this doesn't happen again. If you have any issues in the future do not hesitate to speak to the duty manager who will rectify these quickly for you. I hope this does not deter you from future visits and we hope to see you again soon.

Kind Regards,
Lewis Cocks

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49 - 53 of 815 reviews

Reviewed 30 April 2018 via mobile

We made it to the Toby Carvery for breakfast after watching an early morning football game. Good value for a cheap and cheerful brunch and warm up. Warning of course that things run out towards the end of the service but the staff were trying hard to keep things going and happy to help when asked for milk or butter etc. Don't expect top quality artisan style food but for a great value standard full English you won't go far wrong.

Thank LizM99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Basildon, responded to this reviewResponded 3 May 2018

Hi Liz

Thanks for the review. We are glad you enjoy having breakfast with us. How could we make this a 5*? If you could pop your comments to basildon@tobycarvery.co.uk.

Kind Regards,
Lewis

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Reviewed 10 April 2018 via mobile

I came here for lunch today with some family members. The queue was quite long but to expected at lunch time during half term. I chose beef but was given extremely fatty slices. I pointed this out to the server for him to reply “well beef is a fatty meat isn’t it” - well yes but I don’t expect to pay for a meal and have more fat than meat on my plate! He begrudgingly replaced the meat which was better but still not brilliant. I’ve read a few other reviews about fatty meat - maybe you should look at where you get your cuts from as it seems to be a regular occurrence.

We also had to wait over 10 mins for our drinks - considering we all had refillables I don’t know why it look so long to bring over six empty glasses??

The waitress was also slow in taking the plates away and it was a while before she came back to offer desserts.

Apart from that the food was lovely (except the beef!)

Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Basildon, responded to this reviewResponded 16 April 2018

Hello Megan,
We are sorry to hear about your issues on your last visit if you could give us a call on 01268 521371 we can hopefully sort this issue out with you.

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Reviewed 2 April 2018 via mobile

Great meal. Great food. Loverly meat and happy staff. Asked if we could have a bigger table as there was only two of us and that was not a problem.

Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Basildon, responded to this reviewResponded 5 April 2018

Thanks for the great review Dave, look forward to seeing you again soon

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Reviewed 1 April 2018

the toby basildon is our favourite restaurant for breakfast and carvery - until yesterday .
we arrived at 12.30 and the restaurant at that time was not busy and only about a third full - we ordered our drinks and the wine glass arrived with a coating of lipstick around the rim , our waitress happily took it back , although i observed she struggled to find a clean glass - we ordered our starters , they took 20 minutes to arrive and of course they were cold and went back for a quick blast in the "dinger" - because of a lack of customers ,the carvery veg looked shocking ,it was all dried up and the roast potatoes were well overcooked ,the chef carved our meat , which i discovered at the table , included three slabs of fat , all meat needs fat but this was extreme , it was shown to the manager who did give me a discount , although a nice gesture , was not what we came for, finally the desserts were ordered and the red hot treacle on the sponge was probably the only thing warming up the custard.
unfortunately not one plus - the whole experience took far too long and was very disappointing.

    • Value
    • Service
    • Food
Thank berniejBillericay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Basildon, responded to this reviewResponded 2 April 2018

Hi bernieBillericay,
I am really sorry that your visit yesterday wasn't up to our usual standards. If you could please give us a call on 01268 521371, we would like to discuss your visit with you.

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