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“lovely”
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10 reviews
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Chepstow, Monmouthshire, Southern Wales, Wales

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Wilma H
Stockholm, Stockholms Län, Sweden
1 review
“lovely”
Reviewed 25 June 2013 for a stay in June 2013

We stayed at the cottage for a long weekend with family. The cottage is cosy and nicely equipped, situated in a little valley. It is close to some great sights and we did a fair amount of exploring in the area. There is a great pub / restaurant nearby in Shirenewton that serves great food if you want to 'pop out' for dinner / lunch. The hot tub was a hit with the littles ones and our 4-year old loved hanging out with the rabbits & collecting eggs with the help of the farmer.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Position and proximity to sights
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny, Ireland
Reviewed 29 August 2012 for a stay in August 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the location although I would go to a town next time so that I wasn't bound by car
Liked least: the flies and the tiny bedrooms
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
2 Oct 2012
Thank-you for your feedback, we appreciate all feedback, as it helps us to improve and adjust our business to best suit our guests needs.

In response I would like to point out a few misconceptions that you have.

Firstly the cottages are located within a working farm although we have a tenant farmer leasing the ground off us at the moment.

Secondly the hot tub should be booked in advance and unfortunately on a few occasions it was already in use by another family. We only take bookings for 2 hour time slots, so guests, if they are flexible with their time, should be able to use the hot tub on a daily basis if they wish.

We are sorry that you experienced problems with flies and had we been made aware of this at the time we could have provided you with the relevant repellent/insecticide.

The cottage is advertised as sleeping five so if guests choose to squeeze more people in the cottage than recommended, then the cottage may seem to appear on the ‘small side’.

Unfortunately there did seem to be to be some Wi-Fi/broadband issues and we apologise for assuming and not checking whether the problem was resolved.

Mobile phone signal is somewhat limited in the area which is why we provide a payphone in the utility room for our guests to use, this fact has now been put on the website so it is clear to guests.

We are sad to hear that your children were disappointed that they didn’t receive any of the eggs that they collected. Our young guests usually keep some of the collected eggs if they express an interest to do so.

We pride ourselves in being a very friendly and approachable family who make an effort to ensure that guests have a relaxing and enjoyable holiday. We always stress to guests that if they have any queries or problems to please let us know at the time so we can help.

We were surprised and saddened by your trip adviser review as you wrote such lovely comments in our guestbook. You also appeared friendly during the course of your stay and seemed happy and never expressed any disappointments despite several members of the family asking if everything was o.k.

Unfortunately on this occasion it seems that there was a lack of communication.

As you have said, Maes-y-Felin is a very handy location for exploring and sight seeing and we are pleased that you enjoyed the excellent surrounding areas and attractions.

Once again thank you for your review.

Best regards,

The Whittington Family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sandra J
Llanidloes, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“This is a real find!”
Reviewed 13 March 2012 for a stay in March 2012

Everything we needed for a perfect weekend away with our son and grandaughters. We were made very welcome, the log fire already lit and a welcome pack of basics.....even a vase of daffodils!! Cottage was super clean, warm and cosy...peaceful location in a beautiful valley, and yet only a few minutes to Chepstow with it's castle and shops..we enjoyed the Sunday market and car-boot sale but the icing on the cake was the HOT TUB!!!! Star watching with a glass of wine in hand.....perfect!!...

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: staying there
Liked least: having to leave!
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire
Reviewed 11 January 2012 for a stay in December 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Colwyn Bay
Reviewed 11 November 2011 for a stay in October 2011

Value Rooms
Location Cleanliness
Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Nov 2011
Thank you for your comments regarding your stay with us at Maes-y-Felin.

We readily encourage feedback from our guests so any problems can be addressed. We are therefore slightly surprised by some of the comments, as we asked on a daily basis if everything was ok and you seemed happy and never gave us any negative vibes or feedback whilst staying here.

We comply with the Welsh grading guidelines that outline utensils must equal, or exceed, the number of guests that can be accommodated - however due to your comment we will now review our inventory of kitchen equipment.

The small charge of 20p per game of pool helps to pay for the games room equipment and maintenance. Thank you for drawing our attention to the fact that this charge is not on our website. We will rectify this.

Regrettably, the flies were the unfortunate result of an unusually mild autumn coinciding with the restarting of the heating system.

We like to think that we are a very approachable and friendly family. We encourage our guests to speak to us directly about any problems, should they arise.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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