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“Great restaurant but the service could of been better.”

Bella Italia Newbury
Ranked #52 of 195 Restaurants in Newbury
Certificate of Excellence
Price range: US$8 - US$17
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Restaurant details
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 3 weeks ago

We went out for an early evening meal. We were stood in the doorway for at least five minutes before a member of staff came to seat us.The restaurant was nearly empty.However, we enjoyed the food very much.

    • Value
    • Service
    • Food
Thank koaladj321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 173 reviews

Reviewed 4 weeks ago via mobile

We had an early evening meal here before the theatre. The service was friendly, fast and efficient. We were slightly disappointed that a new dish on the menu was it available, however our second choice was delicious - Pasta Norma Rustica.
We had a 40% off main courses discount voucher which was good, otherwise I would have thought it was a wee bit pricey. All in all a pleasant experience.

Thank Rosiepanini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

We haven’t visited Bella Italia in Newbury yet, so one Sunday afternoon (around 4ish) we were in town with friends (4 adults & 3 children) and decided to go for an early dinner with the kids. Unfortunately we didn’t get past the door. We were greeted with have you booked a table!? We said no. His response was, we have two table coming in later of 8 & 9 and couldn’t seat us. Normally I’d be fine with this, however the restaurant was empty! Not a sole in the restaurant! Bearing in mind it was a Sunday afternoon, I’m sure they weren’t expecting a rush. I’m not sure why Bella Italia are unable to seat more than two table at time? Not very good customer service! We headed for one of the several other Italians in Newbury which was very busy, but happily accommodated us. Won’t be going back I’m afraid.

Thank Jakebrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Newbury, responded to this reviewResponded 4 weeks ago

Hiya,

Thanks for your feedback.

We are sorry to have disappointed you during your last visit. This doesn't sound like our usual standard. Here at Bella we pride ourselves on our attentive and friendly service and are sorry that this standard didn't match your visit.

We will make sure this is addressed with the team and that the Area Manager makes sure that service standards are being met to our high standard and with true, Bella charm.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can wow you on your next visit.

Ciao for now,

Bella Italia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

Visited here when passing through Newbury recently and very much enjoyed the pizza that I chose. The service was efficient and the atmosphere very pleasant.

Thank JuneRose1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018

Waitress and waiter argued in front of us. Were asked over and over again if the food was nice without being left in peace to eat it. Spaghetti had little bolognaise. Food was not good. When we asked for the bill the waitress said, 'How much is it?' She couldn't be bothered to take the receipt and look for herself and there was no way I was going to discuss the bill in front of the guests I was treating to a meal. Bad service. Bad manners. Bad food. Shame, Newbury. Prezzo closed and it was miles better than Bella Italia.

    • Value
    • Service
    • Food
Thank G S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Newbury, responded to this reviewResponded 19 April 2018

Hi and thank you for taking the time and care to review your recent experience with us.

We are sorry to hear you recent trip with us wasn't up to Bella standards.

Our food should be served hot, fresh, and authentically delicious, and our staff should be there to make your experience a great one from start to finish so we are sorry that your meal lacked Bella charm and our usual attentive service.

We will pass this feedback on the Area Manager to ensure that the kitchen and staff team are hitting Bella standards.

In the meantime if you wanted to follow up this feedback with us, please contact us on social@bellaitalia.co.uk providing a link to your review

Ciao for now

Bella Italia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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