So let me start by saying that we had a really lovely stay here - it was exactly as described, lovely rooms, gorgeous set-up and worked perfectly for us from a rooms and location basis. It's so close to everything you would want - everything from the local supermarket, accessibility to the town to lots of options for days out ranging from Scotland (we went to Dumfries), the lake district, beaches, Hadrian's Wall and so on. Really lovely location and lovely property in a quiet place. Beautifully done and the photo's are accurate!
There was a little let-down though and I'd like to stress that it did not materially impacted our stay so I almost feel bad about mentioning it (wouldn't be an a accurate review if I didn't...). From the moment we entered the house there was an odd smell - there was definitely a combination of cigarette smoke, bleach and urine. The next day, the urine smell persisted outside the bathroom on the 1st floor!
We can't fault the response when we called to let them know that there was an odd smell - someone was over immediately to see what they could do, but as mentioned, we didn't feel that the issue was going to have a material impact on our stay, as we were planning to be out pretty much all day every day, so we didn't want the disruption of carpet cleaning etc.
I hope it's sorted now - other than this it was a perfect stay!