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Holiday Inn Ipswich
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    Reviews (624)
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    Show reviews that mention
    All reviewslondon roadswimming poolhealth clubpark and ridesteam room and saunabit datedreception staffblack puddingplenty of parkingbar areaan upgradeleisure facilitieswould stay againsofa bedroom was clean and comfortabletea and coffeestayed for one night
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    1 - 6 of 624 reviews
    Reviewed 4 weeks ago

    The food was really good, I was regularly the annoying customer attempting to change from the menu which was always done without a gripe!The breakfast was always hot and plenty of options. The gym is small but efficiently designed with really friendly staff to help out. the pool and spa facilities worked well to relax after a long day. The room was spacious and comfortable.

    • Stayed: April 2018, travelled on business
      • Value
      • Cleanliness
      • Service
    Thank Jonny G
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    General Manager H, General Manager at Holiday Inn Ipswich, responded to this reviewResponded 5 days ago

    Dear Jonny G

    Thankyou for the lovely review. I am delighted to read that the team were able to adapt to your requirements and that you enjoyed our facilities .

    Look forward to having you visit again soon.

    Kind regards

    AnjayTalwar
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 April 2018

    Th location was excellent for our needs was we were an under 16 girls basketball team visiting for a playoff game. My daughter and her friends need somewhere quiet and peaceul so they could relax and enjoy the pool and facilities. The pool was an excellent size and there were only one or two others in the pool which suited our requirements. Most of the parents spent time in the bar having refreshments the bar staff were excellent and very attentive indeed with excellent service. After a couple of drinks the bar man new my drinks and name. At around 7pm around 7 of the families went to the restaurant. We had a table of adults and a table of children. The waitress/restaurant manager took the orders based on families this was where the error's occurred the food came out in no particular order so some mistakes were made and the waitress wasn't particularly friendly and seemed stressed and flustered. This became even more apparent during the desserts.

    The room was clean and comfortable what i expect from a holiday inn although the bathrooms were particularly small. The beds were very comfortable.

    The breakfast was excellent in standard and quantity.

    Overall we had an enjoyable stay and will stay there again if in ipswich.

    • Stayed: April 2018, travelled with friends
      • Location
      • Sleep Quality
      • Service
    Thank Darran C
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    General Manager H, General Manager at Holiday Inn Ipswich, responded to this reviewResponded 18 April 2018

    Dear Darran C
    Thank you for the lovely review and I am delighted to read that you will stay with us again when in Ipswich .
    We do have lovely Pool and Spa facilities and I am glad that you enjoyed these . With regards to the issues you had with dinner , normally with big groups we would take a pre order from the party to ensure that the food is served in time and correctly . Next time you do come let us know and we can get a pre order done for your dinner requirements .

    Once again thank you for the lovely comments and look forward to seeing you again when next in Ipswich .

    Kind regards

    Anjay Talwar
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2018 via mobile

    My husband stayed at this hotel on his own for a work trip, he spoke to me on the phone for most of his stay. He said his room was perfect and clean, food was lovely and waiting staff were amazing. He only had one issue which upset him that evening. He gave the young waitress a tip for making his evening a good experience, he said she went above and beyond to make sure he had everything he needed, and although she was the only one serving while he was there and there was a lot of tables to be served, he felt like he had her 100% attention and wished he could tip her more. He was very shocked and upset that the manager of the evening who had not served any of the tables in the main room that evening and hadn’t even given him a smile took her tip and put it in her own pocket as he was leaving. Another customer had said to him that the same lady had done the exact same thing to this waitress before and many other members of staff every time a tip is received. I am astounded that higher members of staff can just steal waiters hard earned tips. As a retired waitress myself I know how much these young people rely on there tips.

    Stayed: April 2018, travelled solo
    Thank TravelingEdd
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reception Manag... H, Front Office Manager at Holiday Inn Ipswich, responded to this reviewResponded 9 April 2018

    Good Afternoon,

    Thank you very much for the feedback you have left us, we really do appreciate it.

    It is always such a pleasure to receive such wonderful feedback regarding our staff, thank you so much.

    I want to reassure you that our staff members tips are received, and enjoyed, by all of the team members in their relevant departments.

    They are collected by senior staff in the first instance, but distributed to team members.

    Thank you again for the feedback you have taken the time to leave us, and hopefully we will see your husband, and yourself again soon.

    Kind regards,

    Amber Giles

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2018 via mobile

    We had 2 nights at the London Road hotel, all the staff we met were friendly and welcoming and nothing was too much trouble. Special mention to the chef who went out of his way to cater for me as a vegan. Really great team, well done!!!

    Stayed: April 2018, travelled as a couple
    Thank Katie C
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    General Manager H, General Manager at Holiday Inn Ipswich, responded to this reviewResponded 18 April 2018

    Dear Katie C
    WOW what a lovely review and I am so happy that we were able to cater for all your needs.I will pass on these lovely comments to the team .

    See you again soon.

    Kind regards

    Anjay Talwar
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 April 2018 via mobile

    Family get together - first time at a Holiday Inn- very impressed with our executive room, bath robes, toiletries, water and chocolate. Room clean and spacious with decent size tv. Ate in onsite restaurant- staff very attentive- bringing out birthday cake and singing happy birthday . Food varied and delicious. Comfortable bed with choice of pillows, great nights sleep. Breakfast was plentiful- continental (various pastries, fresh fruit, yoghurts, cereals, ham & cheese) traditional fry-up buffet with choice of eggs. Can totally recommend this hotel and have now joined their reward scheme. Thank you for a lovely stay.

    Stayed: April 2018, travelled with family
    Thank Fiona S
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    General Manager H, General Manager at Holiday Inn Ipswich, responded to this reviewResponded 4 April 2018

    Dear Fiona S

    Thank you for the lovely review. I am delighted to read you enjoyed your stay and your brothers 50th birthday was a success. Thank you for joining our IHG reward scheme , I am sure you will enjoy the rewards you will receive.

    Please visit us again soon.

    Kind regards

    Anjay Talwar
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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