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All reviews central location walking distance bed was comfortable minute walk decent size breakfast staff city break on foot clean hotel stayed for nights nice room air conditioning cafes stephansplatz minibar bathtub
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Reviewed 10 April 2018

Was pleased that this was more central than I realised. Only a short walk to Stephans Dom - the heart of the city. It's not far to walk to most of the major sites from this hotel.

The staff were all very welcoming. The room was smart and clean. The bathroom was first class. Breakfast was fresh and gave an excellent choice.

Room tip: 125 has new design elements
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brendan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this reviewResponded 10 April 2018

Dear Mercure Guest!
Thank you for your kind review regarding your recent stay at our unique boutique hotel Mercure Vienna First.
We are delighted to read you enjoyed our great city center location and the friendly customer service from our hotel staff.

If your travel plans will bring you back to Vienna, it would be our pleasure to welcoming you again.

Kind regards

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

Stayed for a 3 night break. Perfect location, just 5-10 mins walk to everything you'll want to see. The rooms are fair size and well equipped, en-suite is quite small (but fine). We ate dinner in the restaurant one night and were a bit disappointed so didn't bother with the breakfast (there are lovely cafes with outside seating areas 2 mins away and do great breakfast for 6-10 Euros). Good hotel for a city break where you're not actually wanting to spend much time in the hotel other than sleeping.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank GillWalker2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this reviewResponded 7 April 2018

Dear Mercure Guest!
Thank you for having taken your time to review your recent stay at Mercure Vienna First.
We are glad you enjoyed our perfect city center location within walking distance to many popular attractions.
We are disappointed to read you were not really satisfied with our nice restaurant. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Do not hesitate to contact me personally under h0781-fo@accor.com!

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warm regards

Kerstin Allabauer
Front Office Assistant Manager

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Reviewed 1 April 2018

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this reviewResponded 5 April 2018

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Reviewed 29 March 2018 via mobile

Very nice hotel and great location. The staff especially the lady at check in we're great

Relatively small room but everything you need for a city break. Located short walk from station so easily accessible

Date of stay: March 2018
Trip type: Travelled with family
Thank seanpg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this reviewResponded 31 March 2018

Dear Mercure Guest!
Thank you for your nice feedback regarding your recent stay at Mercure Vienna First.
We are delighted to read you had a pleasant time with us and you especially enjoyed our amazing city center location and the friendly guest service from our hotel staff.

If your travel plans will bring you back to Vienna, it would be our pleasure to welcoming you again.

Sincerely,

Kerstin Allabauer
Front Office Assistant Manager

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Reviewed 25 March 2018

We spent 4 nights at the hotel in March. We opted for a standard room (427) as we were on a budget; the room size was good, with small fridge (free bottle of water each day) and a safe. Fairly new décor and pleasant modern bathroom.

Positives:

- Location: central hotel, literally a stone's throw away from cathedral and pedestrian shopping area. We walked everywhere, only used the metro to go Schönbrunn Palace. Plenty of restaurants, safe to walk back at night.

- Customer Service: the reception staff was prompt to listen to all my requests re room allocation (I can be very picky regarding traffic noise, nearby elevators, vending machines, etc...). They helped us with taxis, international adaptors and somehow managed to get us different pillows as the ones we had were a little bit too bulky. They were all very polite, friendly and extremely helpful; special mention to the young man who manned reception at night (Armin I believe, but my spelling could be wrong). We booked through TripAdvisor and initially we were not applied the discounted price but the hotel staff rectified this in no time without any issue.

- Breakfast: plenty and varied; cooked (we loved the sausages and the buttery scrambled eggs), continental, cakes, fresh bread, selections of fruit, juices, and plenty more. We enjoyed it so much that it kept us going until late afternoon without the need for lunch. Perhaps the choice of cakes can be more variable, but it was not a problem for our short stay.

- The restaurant is open until 10pm which meant on the day of our arrival we didn't have to struggle for dinner.

- The complimentary walking tour on Saturday morning did add value to our stay.

Minor comments:

- the corridor leading to the room and the room itself felt they could do with brighter lights. Some of the corners in the closet were slightly dusty but all in all we were happy with the room, we will definitely be back.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank KostaLaura
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this reviewResponded 27 March 2018

Dear Mercure Guest!
Thank you for your detailed feedback regarding your recent stay at Mercure Vienna First.

We are happy to know you had a pleasant time with us and you especially enjoyed our great city center location within walking distance of popular Vienna attractions. Being located in the heart of the city makes the hotel an ideal destination for your travels.

Thank you also for mentioning the kind customer service from our hotel staff. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. I will share your words with Armin and the whole team.

It is great to read you also enjoyed our fresh and locally inspired breakfast and the free walking tour on Saturday morning. We are very proud to have the chance to offer this unique tour all our guest every week.

We do hope you will give us the pleasure of a return visit when your travels take you back to Vienna!

Warm regards

Kerstin Allabauer
Front Office Assistant Manager

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