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“Tourist trap!”

Ristorante Firenze Enoteca
Ranked #394 of 4,734 Restaurants in Vienna
Certificate of Excellence
Price range: US$10 - US$30
Cuisines: Italian, Grill
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: Inner City
Reviewed 3 May 2018 via mobile

First I have to give it that the food was good indeed but then it ends already.
The waiters were all hiding behind a very small bar inside and we had to remind them several times to serve what ever we ordered and all that all thought the restaurant was nearly empty and all in all four waiters were, as mentioned, hiding behind the bar. I had even the impression that they intentionally tried to ignore everyone when they showed for a few seconds, outside were the table were arranged. All in all i can only recommend to avoid this restaurant as it is above all very expensive. There are much better and more reasonable priced restaurants around and further away from the main tourist tracks. Try those.

Thank Stoney4K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Ristorante Firenze Enoteca, responded to this reviewResponded 22 May 2018

Dear Guest,
thank you for taking time to share your feedback with us on TripAdvisor!

Reading your evaluation I was very sorry to learn that we did not entirely meet your expectations and I would like to apologize if the described has clouded your visit.
Please rest assured that your feedback does not stay unheard and has already been forwarded to our restaurant team and the respective department head.

I truly hope you will give us the chance to rebuild your trust in us, our high service standards and our quality promise. Therefore I´d be more than delighted welcoming you as our guest again on your next visit to Vienna.

Best regards your family Kremslehner

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18 - 22 of 330 reviews

Reviewed 15 April 2018

While the food was not the worst, the service was awful. The waiter was rude, bored and made stupid jokes about our German language skills. Really bad attitude for a resto in center of Vienna which is supposed to know how to deal with tourists. They charge some sort of fee (not the tip!) For using their dishes and for some basic snaks (butter, bread, olives) we did not asked for. I am not sure it is even legal. The food as I said it is average and doesn't really justify the prices.

    • Value
    • Service
    • Food
Thank AndreiZam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Ristorante Firenze Enoteca, responded to this reviewResponded 19 April 2018

Dear Client,

thank you very much for taking the time to post a feedback on TripAdvisor after your recent visit at our Ristorante Firenze Enoteca.
We are sorry to hear, that we could not exceed your expectation – and would like to clear some of your notes: the fee you are talking about is called cover charge and is listed in our menu on page 1. Cover charges are not unusual in restaurants all over the world and charge the cover and the condiments served with the bread.
Regarding our waiter, we are sorry if they seemed impolite to you. We assure you, that it was not in their intention and would sincerely like to apologize also on their behalf.

We hope to have the opportunity to welcome you again, next time you visit Vienna and remain with best regards
The Kremslehner family on behalf of the Ristorante Firenze Enoteca Team

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Reviewed 8 April 2018 via mobile

Good food and menu, amazing staff, cozy place with excellent atmosphere! Nice location, easy to reach.

Thank tutkimusmatkailija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Ristorante Firenze Enoteca, responded to this reviewResponded 19 April 2018

Dear Guest,

thank you very much for your lovely comments about your visit at our ristorante Firenze Enoteca. We are pleased to read, that you had such a good time with excellent food, amazing staff and cozy atmosphere.
We will of course forward your praise to our staff and hope to welcome you again in the very near future!

We remain with best regards
The Kremslehner family on behalf of the Ristorante Firenze Enoteca Team

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Reviewed 19 March 2018

The best pasta Ive eaten in years. this really is an exceptional restaurant! I can really recommend the Seafood Tagliatelle which was perfect.

Thank Cyclingforester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Ristorante Firenze Enoteca, responded to this reviewResponded 23 March 2018

Thank you yo much for this nice comment - we will forward it to our chef and his team.
See you soon again in our Firenze!
Your family Kremslehner on behalf of the team

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Reviewed 5 March 2018 via mobile

We all enjoyed the food, the service and the atmosphere. Good quality of the food, the taste is really Italian. I totally recommend the Rissoto Fruti di Mare, its just amazing!

Thank Omar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Ristorante Firenze Enoteca, responded to this reviewResponded 14 March 2018

Dear Guest,

Thank you very much for your amazing praise about your visit at the Ristorante Firenze Enoteca. We are really pleased to read, that you enjoyed every minute at our premises and we would love to welcome you again!

In the meantime we remain,
with kindest regards from Vienna,

The Kremslehner family on behalf of the Ristorante Firenze Enoteca Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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