When we first arrived we found the apartment dirty. It hadn't been cleaned after the last guests had left. We called Gunnar and he apologized that the cleaning had been missed and he had someone come over within and hour to clean it. We appreciat4ed that very much as we had just spent a couple of weeks in Sweden and were looking to relax for a bit. I would have rated this a five/excellent except for it not being clean initially, but responsiveness was a 10! We would rent this apartment again.