I had booked a kayaking trip nearly 9 months ahead of time, and was extremely disappointed when this port was dropped from our cruise itinerary. I was however very pleased with Natura Viva’s communication via email regarding how to get from the cruise port to the pick-up spot, when I reconfirmed the week prior, and when I reached out to let them know we wouldn’t be coming and to ask for a refund. I was able to notify them 48 hours in advance, and while technically this was too short of notice for a refund according to their terms, they were sympathetic and issued a refund anyway, which was very much appreciated. That understanding and professionalism alone would make me recommend them.
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