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2 - 7 of 178 reviews
Reviewed 13 August 2016 via mobile

We came with an infant for 12 days, ultra all inclusive catering. The vast majority of guests comes from RU or other ex-SU countries, accordingly most signs & info is written in greek & russian.
The food is fresh, various & delicious.
The expectations for beachfront were too optimistic. The chairs and umbrellas were always "occupied", mostly by towels placed there in very early morning. Getting in water: not barefoot! Rocky & slippery.
We had a bungalow-room, equipped with basic functions: aircon, tv (poor signal quality, unusable). The housekeeping was poor, during our stay the bathroom was not cleaned. The bathroom itself was miserable, as from the 70's, desolated.

Summary:
Staff: ****
Catering: *****
Beach: **
Room: *
Overall: **

If you expect ****+ as advertised, you'll be disappointed big time as we were.

Stayed: August 2016, travelled with family
4  Thank jjakab01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016

Food -Ok, but small capacity restaurant noticeable at dinner.
Hotel´s beach- clear, but really no sand, but something like gravel with sand,
a gradual entry into the sea, but many large stones, Wear water shoes and be careful.
2 nice pools- once with seawater.
negatives:
- focused on Russian clients, they are favored, russian flag before hotel, priority service from the staff, bilingual signs in Russian,
often they lack a translation into English or German etc.
- luggage storage fee otherwise only loosely kept near the reception
-weighing baggage fee
- Fee for the loss of beach towels, sometimes enough loungers on the beach near the pools

Room Tip: Choose superior or family room, standard room is really small.
  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Martin X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

We came for a vacation with friends, three couples, for a week.
Its located 2hours by bus from the airport Heraklion, about 5km from nearest city Ierapetra.
We really enjoyed our stay. Rooms were small, but everyday clean. Our room had problems with shower and water pressure, also a bathtub is not necessary the best choice on a vacation, shower would be better.
Food was excellent, great choice of home and European foods, anytime was enough of everything, so you don't need to run to by first at a table. Drinks also great, just the choice could be bigger, after few days you want to try something else.
Staff was superb, Maria, the boss of the beach bar was so friendly, nice and always smiling. Animation team hyperactive. we made there many new friends.
Beach is rocky, not easy to get into the water without shoe, but we found some good places. Water nice and warm, great for snorkeling.
Most visitors were from Russia and Slovakia.

Room Tip: Lower rooms don't have view on the sea
  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank RudiRehak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

If you ever been to Turkey, you realise there are 2 types of ultra all inclusive. You will have enough of everything but Turkey is on higher level. This hotel is very good for families with children because animation team will take care about them for almost all the day. I reccomend trip to the Chrisi island but go with fast boat Nautilus from small city Ierapetra for 25€ instead big ship. You can walk to the Ierapetra which will take one hour (5km) and on the way back take a taxi for 9€. The Chrisi island has beautiful Golden beach. There are two beach bars, one on each side of island.

Room Tip: Villas have better furniture than the main building
  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2015

We had fabulous 7 days in this hotel, staff were very friendly and welcoming, clean room with the balcony. I would rate the food a 9 out of 10. All-inclusive cocktails were not so excellent but not poor quality and we enjoyed cocktail Blue Star Special. (Cześć Ria i Elena!) Desserts were the best. Location was excellent for us. We played many games and entertainment team worked hard and good. (Cześć Andrew i Ilona!) We would recommend this hotel for everyone looking for a great holidays..

  • Stayed: September 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
6  Thank EwaKowals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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