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Traveller4217
Gold Coast, Australia

Great place to stay

Review of Novotel Athenes
4.0 of 5 bubblesReviewed 2 Oct 2023via mobile
We stayed at this place because we have a few days in Athens before heading to Delphi. We had just got off a magnificent cruise comment but that is another story. The hotel seems a little bit out of the way but once you get the feel for it, it is very authentic. The staff have been most helpful. They have a rooftop bar with a view to the acropolis and the other view is across the city. A delightful place to have a drink after a day site scene come up watching the city light up.
We got back a little bit late and didn't really feel like having a full restaurant meal. Highly recommended to look up Mr Costa on the ground floor. He has a great style for hospitality comment as do the staff in the rooftop bar. All we wanted was a pizza, slightly changed to normal, and before long delivered straight to our room.
We met a small group of fellow travellers in the rooftop bar and they have recommended another restaurant close by for tomorrow night. Looking forward to it. We would stay here again.
Date of stay: October 2023
Trip type: Travelled as a couple
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Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this review
Responded 3 Oct 2023
Dear Sir/Madam,

Thank you for taking the time to give us your kind review regarding your stay at the Novotel Athens. It is a great pleasure to receive positive feedback for our staff and rooftop bar! I hope your next stay in our hotel will be as pleasant as the previous one.
Sincerely,
Georgios KRITIKOPOULOS, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews rooftop pool nice hotel larissa metro station sofa bed hotel is located minute walk omonia square buffet breakfast the air conditioning acropolis taxis immigrants euros district
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Reviewed 20 September 2023

The hotel boasts on their website and in rooms that the rooftop restaurant offers amazing dining whilst enjoying the views. Yes the views were great, we ordered shrimp linguine and after being in Greece for 5 days, I can confirm it was the worst meal😢 The shrimps was soft and tasteless. The linguine was watery and covered in tomato sauce that tasted as if it came from a can. Or fresh at all!

But the disappointing experience was when we told the waiter and manager that it was not nice, we got nothing ! Not even, I am sorry or that is unusual or anything, just silence 🤐

I am certain that there are hundreds of places to see the view and have better meal!

Sorry Novotel! We are accord members and have stayed at Novotels across the globe and this was super disappointing

Room tip: Would not recommend the food For what we got, very over priced and tasteless
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ShandellRiley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this reviewResponded 4 October 2023

Dear Sir/Madam,

Thank you for your taking the time to give us your review regarding your stay at the Novotel Athens. I am really sorry for the incident that took place in our restaurant and for the fact that you did not enjoy your meal.

I would like to reassure you that we will take a further look to this incident and take the appropriate measures to prevent future occurrence. At Novotel, our main goal is to provide our guests with the best customer experience; therefore your feedback is very important to us.

I hope the rest of our facilities and services were up to your expectations and you enjoyed your overall stay.

Once again, I would like to thank you for your review and I hope we will have the chance to better serve you in the near future.

Sincerely, Georgios KRITIKOPOULOS, General Manager

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Reviewed 18 September 2023 via mobile

This hotel is superbly and efficiently run. The staff in reception, housekeeping and restaurant were all very friendly, welcoming and efficient.
The room we booked was a deluxe double which had plenty of room.
They provided us with plenty of towels, slippers and robes.
There as a mini bar but also provided us with tea and coffee, as well as, free bottle of water.
The breakfast is the best we’ve had in many hotels with a vast spread of hot, cold options, cereals and an abundance of fruit.
We stayed here on our last 2 nights of our 2 week holiday and cannot fault the hotel at all. It is a shame about the neighbourhood and for this reason we would not stay here again as there’s safety issues.

Date of stay: September 2023
Trip type: Travelled as a couple
1  Thank GrandTour38055641035
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this reviewResponded 19 September 2023

Dear Guest,

thank you for taking the time to give us your detailed and kind review regarding your stay at Novotel Athens. It is a great pleasure to receive positive feedback for our staff, rooms and of course, our breakfast buffet.

I will share your comments with our team as I am sure that this will serve an encouragement to all of them.

Once again, I would like to thank you for your taking the time to tell us about your experience. I hope your next stay in our hotel will be as pleasant as the previous one.

Sincerely,
Georgios KRITIKOPOULOS, General Manager

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Reviewed 7 September 2023 via mobile

I stayed there because of a missed flight for one night. It is an old hotel that has been refurbished. One can tell by the old air conditioning system. Rooms are spacious and bathroom nicely set-up with bathroom products from Rituals. It would help to have some other necessities such as toothpaste etc. Breakfast was good, could use a wider selection. Central location.

Date of stay: September 2023
Trip type: Travelled solo
Thank katherinaf2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this reviewResponded 19 September 2023

Dear Guest,

Thank you for taking the time to give us your review regarding your stay at Novotel Athens. It is a pleasure to receive such a positive feedback from our guests! Kindly keep in mind that upon request we do provide dental, sewing and vanity kits. I hope your next stay in our hotel will be as pleasant as the previous one! Sincerely, Georgios KRITIKOPOULOS, General Manager

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Reviewed 6 September 2023

Spent a night here in August 2023 after a week on one of the islands and before our return to the UK. We arrived into Piraeus and took the metro to Metaxourghio- it was a ten minute walk to the hotel and the area we walked through could only be described as a slum- lots of derelict buildings that were obviously being occupied illegally. Once we arrived at the hotel there was a police car outside, so we entered with a degree of apprehension.

Once inside the hotel was very pleasant- we were checked in quickly and told we were being upgraded to a larger room. This was on the seventh floor and had a fridge with complimentary drinks and a large sun terrace. Unfortunately it also had a musty smell which was quite off putting- we did think about asking about changing rooms but were tired after a days travel and decided not to bother. We arrived just in time to make use of the hotel pool on the top floor and this was very welcome- though were rather surprised it was shutting at 7pm in the middle of summer.

We didn’t eat in the hotel but did visit the bar to ask for some ice for a drink our room, and this was supplied without a problem. We were meeting friends for dinner in Monastiraki and this time caught the metro from Larissa- walking there from the hotel was a better experience but the area was also quite run down. We got back around 11pm and unlike others who have written reviews we risked walking back to the hotel- as two adult males we felt safe doing this but could see how others wouldn't.

After a good nights sleep we checked out around 9am and walked back to Larissa to get the metro to the airport. We liked the hotel itself but were surprised that a brand like Novotel has a property in area such as this- we could only assume that when it first opened it was a much smarter location.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank mcgill73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this reviewResponded 19 September 2023

Dear guest,

thank you for taking the time to give us your detailed review regarding your stay at Novotel Athens.

It is a pleasure to hear that you enjoyed our rooftop pool! The reason it operates until 7pm is that at 8 pm, our rooftop restaurant, Clair de Lune starts operating. So both the F&B and the Housekeeping departments need some time to prepare the last floor.

Kindly keep in mind that the reason the police was here on the date of your arrival, was due to an event that was taking place in the hotel. Therefore; due to the increased amount of people that would be present here, they showed up for extra security.

Also. please accept my sincere apologies if you faced any inconvenience with your room. Our receptionist would be more than willing to change you rooms, if you had informed us.

Once again, thank you for sharing your experience. I hope that we will have the chance to welcome you again in the near future.

Sincerely, Georgios KRITIKOPOULOS, General Manager

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Reviewed 4 September 2023

The area is not great but don’t be fooled.The staff are great from the security guard to the exceptionally professional and friendly pool barman.The pool is clean and well equipped .The room service and breakfast buffet prices are very reasonable.The hotel is very taxi close to the beaches the plaqa ,Acropolis,the hot spring lake everything really.Rooms clean ,bathrooms clean.
All good for price range.Would return.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Icon1215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios Kritikopoulos, General Manager at Novotel Athenes, responded to this reviewResponded 19 September 2023

Dear Sir / Madam,

thank you for your detailed and kind review regarding your stay at Novotel Athens. It is a pleasure to receive such a positive feedback from our guests. I will share your comments with the rest of our team, I am sure that it will serve as an encouragement to them; as we continuously strive to improve our services and provide our guests with the best experience. Thank you again for sharing your review, I hope your next stay in our hotel will be as pleasant as the previous one.

Sincerely, Georgios KRITIKOPOULOS, General Manager

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