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S Doshi

Overpriced 3 star experience

2.0 of 5 bubblesReviewed 9 Aug 2024
This is supposed to be a 4 star hotel but the service and upkeep is not up to the mark. It is very basic. The finishing of the interiors is shabby.
We were checked in by Dimitris. We found him arrogant. We paid for an upgrade. He told us he was giving us a room with the Acropolis view. But the Acropolis is only visible if you crane your neck from a corner of the window. And the city view is not very pleasant. All broken down buildings, abandoned construction. Just bad. While talking to Dimitris he kept looking away disdainfully over our shoulder -no smile, no courtesy. I got a feeling that he wanted to get rid of us. The other staff seemed more courteous.
It took a 2nd reminder in 45 mins to get me a luggage rack.
Room service breakfast was decent.
We wanted to book a tour and called to talk to concierge and was told to come down to talk to them. I think they are very understaffed. The staff looks overworked.
The location is terrible. Just about 100 meters around the hotel is fine. The rest of the Neighbourhood is sketchy, smells of pee everywhere. The taxi drivers told us to avoid walking in the neighbourhood.
The swimming pool seemed to be fun. We didnt try it but other guests seemed to be enjoying it.
And btw **Internet SUCKS here** It took me an hour to upload the pictures. And I still have 2 more to share but I am giving up on them. Network’s really annoying.
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this review
Responded yesterday
Dear Guest,

Thank you for sharing your thoughts with us. While it seems that some aspects of your stay didn't align with your expectations, we're glad to know you enjoyed some others.

Athens, with its rich tapestry of contrasts, is a city where ancient grandeur often mingles with modern complexities. Amidst the vibrant energy and the eclectic blend of the old and new, we strive to provide a sanctuary of comfort. Your feedback is invaluable, and we'll take it to heart as we work to refine our services.
We hope to have the opportunity to welcome you back in the future, and to provide a stay that more fully meets your expectations. May your future travels be filled with experiences that capture the essence of your journey in a more harmonious way.

Kind Regards,
Maria Tzahani
General manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 August 2024 via mobile

Checked in at reception to be told they hadnt got our reservation.
After 30 mins and numerous calls they found it
On our 2nd morning there the bellboy knocked on the door to take our bags so we went to reception to say we were staying 3 nights and not 2.
Staff at reception were definitely not qualified to be there.
Hotel is a fine building in a rough area.
Drug abusers in the streets nearby although we never felt unsafe.
Rooms were not cleaned properly ever and there was never any fresh air allowed in to room so was very dusty.
Soap and shower bottle was empty upon arrival and was never filled during our stay.
Water leaked from shower area into bathroom floor every time we had a shower.
Aircon was good but noisy.
Breakfast restaurant was like a scene from the wild west and there was nowhere for everyone to eat.
Staff there looked uninterested.
This is an honest review.
Spend your money elsewhere

Room tip: Great restaurant outside lobby door
Date of stay: July 2024
Trip type: Travelled with family
Thank Gearod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded today

Dear Guest,

Thank you for sharing your feedback. We genuinely regret to hear that your experience fell short of your expectations. Several aspects of your visit did not meet the standards we aim to uphold and we apologize for the inconvenience caused.

We are committed to addressing these issues thoroughly and improving our service to prevent such occurrences in the future. To discuss these matters further and to see how we can make amends, please reach out to us directly. Your input is invaluable, and we would appreciate the opportunity to rectify these issues.

We hope to have the chance to provide you with a much-improved experience on a future visit.

Kind Regards
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024 via mobile

The hotel location is very convenient next to the metro station , the rooms were spacious , friendly staff , the roof top bar is not to be missed beautiful views of the acropolis

The pool is very tiny and the gym is quite basic rather than that my experience has been wonderful

Date of stay: July 2024
Trip type: Travelled solo
Thank petergzg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded today

Dear Guest,


Thank you for sharing your experience with us. We’re delighted to hear that our convenient location, spacious rooms, and friendly staff contributed to a wonderful stay. It’s fantastic that you enjoyed the stunning views from our rooftop bar and had the opportunity to take in the beauty of the Acropolis.

We look forward to welcoming you back and hope to continue providing memorable experiences in the future!

Kind regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

This hotel really needs to change things around from management.
I stayed for two nights with my daughter, starting that the shower was draining the water out through the holes in the door and also it didn’t have where to put the soap or shampoo so the water out into the sink so I had to open the door which made the draining even worse .In addition, the tub did not have a curtain and when bathing there, the water was also draining away.

To make things even worse I had a pair of clothes of my daughter to get to the laundry. The first day I placed the shirt , pant and underwear in the laundry bag and filled out the paper , left it on top of the bed and left for city tour . Came back at night and the clothes was is the same place and my room was not cleaned . Called housekeeping and they said they
Were closed and that probably the housekeeper didn’t understand but they sent me towels . Next morning 8:50 am I called housekeeping and asked where was the best place to leave the laundry bag and the lady said had it to the housekeeper who is outside. I went outside handed the bag and the paper , the lady took the bag and said “no” to the paper . When I came back at night there was no laundry washed . I asked again the front desk and they didn’t know what to say. I left my part of my luggage for 3 days because I was going to another part of the island hoping that the when I came back they would’ve found my laundry bag. I came back for I night to leave back To my country and the guy was the same one I had spoken with and he had no answers. End of story the laundry got lost, no one not a manager or anybody could give an answer besides “what it something expensive?” One of the front desk asked . I had to leave at 3 am so there was no time to try to speak directly to a manager

The WiFi didn’t work either .

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stephanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded today

Dear Guest,

Thank you for taking the time to share your experience. We are sorry to hear about the challenges you faced during your stay.

It’s clear from your feedback that several aspects of your visit did not meet the standards we aim to uphold. We sincerely apologize for any inconvinience caused. This is not reflective of the quality and service we strive to provide.

We are committed to addressing these issues thoroughly and improving our service to prevent such occurrences in the future. To discuss these matters further and to see how we can make amends, please reach out to us directly. Your input is invaluable, and we would appreciate the opportunity to rectify these issues.

We hope to have the chance to provide you with a much improved experience on a future visit.

Kind Regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

Stayed here for 2 nights. The room cleaning is not proper and we found multiple leftovers from previous guests (dirty towels, hair in shower and bath tub, different belongings)! The staff is very undertrained and did not give us the room we payed for so we had to go back down! They also closed the top pool for the full day when we were there because of a private event and entry was 85 euros for hotel guests (no notice before, even when checking in)! Do not bring kids here as this seems like a party hotel with people screaming in the hallways at all hours of the night and the pool at the top is no place for kids (if it’s open, probably not). Rooftop restaurant is very slow service and it seems like they are never expecting guests. Location is very off if you want to explore Athens so book something closer to Plaka or Monastriaki! Overpriced and unprofessional, stay away

Date of stay: July 2024
Trip type: Travelled with family
2  Thank Victor H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded today

Dear Guest,

Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet the standards we strive for.

We take your feedback seriously regarding the issues mentioned and we will address them promptly to ensure they are up to the high standards expected at our hotel.

For immediate assistance and to address these matters more thoroughly, please contact us directly. Your feedback is crucial in helping us improve, and we would like the opportunity to discuss how we can make things right.

Thank you again for sharing your insights. We hope to have the chance to better serve you in the future.

Kind Regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024

This is a review to support others seen on this site but also a review that confirms that the comments in response from the General Manager - Maria Tzachani are false and are just a holding point without really taking action to tackle the problems encountered.

Here are the major findings of our stay in a junior suite on 17 and 18 July 2024. Classed as 5 star does not cover a lot of areas but in a letter given to us as a “welcome “ Maria said the following things :-

“We invite you to live the Wyndham Grand experience, indulge in our high quality service to the highest standards” and “ each one of us here will make every effort for you to have a comfortable and enjoyable stay”.

Our issues with the stay which were not dealt with properly and in a dismissive or incompetently way were :

- no feather pillows; just huge hard foam lumps
- no proper charging units for iPhones; no USB in newly renovated hotel
- reception person told us to go and buy a charging unit ; or we could leave it with them at reception to charge!!! Not ideal for a 2 day stay
-reception manager supported this as they had no units to give us;
- housekeeping showed us their available pillows of which there were no feather pillows;
- breakfast staff were non responsive and it needed multiple times to get spoons, cups and a variety of things;
- breakfast is a free for all and totally self service and no controls with staff wandering aimlessly around with no help to customers;
- the hotel if out of the centre of Athens and there are far better options closer to the centre .

Maria Tzachani - I don’t want or expect the standard response from you which we have seen for all previous complaints. Do something about it or stand aside. Unless something changes I will never stay in Wyndham property again .

Regards

Ian Clarke

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Jet236845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded today

Dear Guest,

Thank you for your detailed feedback. We regret that your stay did not align with your expectations and that certain issues were not addressed to your satisfaction.

We understand the importance of providing a comfortable and enjoyable experience, and we are committed to resolving the issues you encountered. For immediate assistance and to address these matters more thoroughly, please contact us directly. Your feedback is crucial in helping us improve, and we would like the opportunity to discuss how we can make things right.

Thank you again for sharing your insights. We hope to have the chance to better serve you in the future.

Kind Regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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