Stayed here for 2 nights. The room cleaning is not proper and we found multiple leftovers from previous guests (dirty towels, hair in shower and bath tub, different belongings)! The staff is very undertrained and did not give us the room we payed for so we had to go back down! They also closed the top pool for the full day when we were there because of a private event and entry was 85 euros for hotel guests (no notice before, even when checking in)! Do not bring kids here as this seems like a party hotel with people screaming in the hallways at all hours of the night and the pool at the top is no place for kids (if it’s open, probably not). Rooftop restaurant is very slow service and it seems like they are never expecting guests. Location is very off if you want to explore Athens so book something closer to Plaka or Monastriaki! Overpriced and unprofessional, stay away

This is a review to support others seen on this site but also a review that confirms that the comments in response from the General Manager - Maria Tzachani are false and are just a holding point without really taking action to tackle the problems encountered.

Here are the major findings of our stay in a junior suite on 17 and 18 July 2024. Classed as 5 star does not cover a lot of areas but in a letter given to us as a “welcome “ Maria said the following things :-

“We invite you to live the Wyndham Grand experience, indulge in our high quality service to the highest standards” and “ each one of us here will make every effort for you to have a comfortable and enjoyable stay”.

Our issues with the stay which were not dealt with properly and in a dismissive or incompetently way were :

- no feather pillows; just huge hard foam lumps
- no proper charging units for iPhones; no USB in newly renovated hotel
- reception person told us to go and buy a charging unit ; or we could leave it with them at reception to charge!!! Not ideal for a 2 day stay
-reception manager supported this as they had no units to give us;
- housekeeping showed us their available pillows of which there were no feather pillows;
- breakfast staff were non responsive and it needed multiple times to get spoons, cups and a variety of things;
- breakfast is a free for all and totally self service and no controls with staff wandering aimlessly around with no help to customers;
- the hotel if out of the centre of Athens and there are far better options closer to the centre .

Maria Tzachani - I don’t want or expect the standard response from you which we have seen for all previous complaints. Do something about it or stand aside. Unless something changes I will never stay in Wyndham property again .

Regards

Ian Clarke

Very nice upscale hotel with a few issues.
First, the area is not very nice especially at night. There is graffiti everywhere,which unfortunately is most of Athens, there are homeless people who will ask you for money or food. Ladies please be careful as my hubby and I saw men literally stopping and staring at women walking alone. Sometimes saying things. Just have a buddy system.
The rooms are well appointed however our shower was a falling hazard as water leaked from the bottom.
Maid service was horrible. They cleaned our room only 3 times out of 6 days, And left us no toilet paper, left dirty glasses, no towels but took the tip. I find that rude. We ended up just asking for towels and toilet paper because after being out all day and getting back at 4pm and your room still has not been cleaned is really unacceptable. We even had the sign on the door for maid service.
The restaurant is lovely. The view is beautiful! The morning breakfast is so plentiful and delicious. The staff is amazing always kind and with a happy Kalimera!!!
The pool is small and has no room. People sit on the floor with towels. Some people take the chairs and don’t come back. It is open from 11am to 7 pm. The water is not heated so it’s a cold plunge lol. On Fridays and Saturdays from 8:30 pm to 1am there is a DJ playing music so you can watch or drink and take in the view of the Acropolis.
The hotel is about a 20 min walk from Monastariki.
The best restaurant is Mironi across the street but make sure to make reservations as it is packed daily!
Enjoy and don’t forget to order an Espresso Freddo! You will need it in the heat!