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phasmid
Richmond, Virginia

Noisy with poor customer service

1.0 of 5 bubblesReviewed 12 Apr 2024via mobile
If you want a good night’s sleep avoid this hotel like the plague. It’s located on a busy intersection and the traffic noise is non stop. Quite interior rooms are available but hard to get. I asked for one but was told the hotel was totally booked (it didn’t look that way to me due to lack of traffic in the halls or up in the lounge) so too bad for me. A really miserable night. The rooms are nice but the service is off. Never again will I stay here.
Date of stay: April 2024
Room Tip: Get an interior room
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this review
Responded 1 week ago
Dear Guest,

The entire team of Wyndham Grand Athens would like to express their apologies.
We hope to host you in the future and have better memories of our hotel!

Kind Regards,
Maria Tzahani
General Manager


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 April 2024 via mobile

We booked the Wyndham Grand in order to get our cruise from Athens off to a 5* start. We arrived at reception shortly after 7.00 pm after a full day trip from the UK and were quite impressed with the reception area. We proceeded to check-in and were really disappointed to be advised that due to a flood on the floor that we had been allocated we had to move to their sister hotel a couple of minutes away. This was the Wyndham Grand Residents and we were shocked to see that it was a far inferior establishment than our original booking - probably no more than a 3*. We remonstrated with the reception staff but were told that both hotels were fully booked and our only option was the one remaining room in the annexe. A young lady accompanied us across busy roads to the annexe and assured us that our luggage would follow shortly. Although friendly I am afraid that she quickly let herself and the company down by walking off without a word and instead left it to Matina working alone in the annexe to placate us. She was excellent and fully understood our concerns. She went above and beyond to assist and we eventually accepted her solution to the issue. I am afraid that I just don’t believe the story about a flood and I feel that staff at the Wyndham Grand Athens have let the group down. In my opinion we were bounced out of the hotel due to large conference bookings and instead abandoned in a 3* hotel overrun with 2 separate school kid trips! Overall 10/10 for the Wyndham Residence staff and zero for the 5* receptionists.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank andyccpc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded yesterday

Dear Guest,

Thank you for sharing your experience. I'm glad to hear you were initially impressed with our reception area and that the staff , provided excellent service.

However, I regret that your stay did not meet your expectations due to the unexpected room change. While we strive to ensure all guests have a seamless experience, unforeseen circumstances like the flood you mentioned can sometimes lead to necessary adjustments. Your feedback about the accommodation and the service provided by our reception staff is invaluable, and we will use it to improve our guest experience.

We hope to have the opportunity to better serve you in the future.

Kind Regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 1 week ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 March 2024

It is a decent property apparently newly renovated. The neighborhood is not the best really nothing there to be done. It is close to athens city center syntagma square only 4 metro station stops. The hotel has a great view of the acropolis from some of the rooms like the one I was in. Really majestic view.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank mohamedtaha12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 1 week ago

Dear Guest,

Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the majestic view of the Acropolis from your room. We appreciate your feedback regarding our hotel.
Regarding the neighborhood, we're pleased that our proximity to the metro station provides convenient access to explore Athens and its city center, including Syntagma Square and beyond. The metro system offers an easy and efficient way to reach various destinations, allowing guests to make the most of their time in the city. We hope you had a pleasant stay overall and look forward to welcoming you back for another memorable visit.

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024 via mobile

Hotel location is well centered from city attractions, breakfast was excellent and team is very friendly. I informed that was my honeymoon but no special arrangements was made. Only one drinking water bottle per stay! Swimming pool is average and no enough sun beds. Overall it was good experience.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank DayTrip815413
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 1 week ago

Dear Guest,

Thank you for your kind words. We're delighted that you enjoyed our central location, excellent breakfast, and friendly team.
We apologize for missing the opportunity to make special arrangements for your honeymoon and for any inconvenience . In the future, please don't hesitate to contact our front desk for any concerns or special requests. We are always here to assist you and ensure your stay is as comfortable as possible.
We’re glad you had a good overall experience and look forward to welcoming you back for an even better stay in the future.

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2024

This hotel has a swimming pool on the roof, gym and a very comfortable room with all the facilities you expect - Coffee, big shower, balcony and Tv etc.. Whilst i was there, there was ajehovahs witness conference downstairs with lots of american tourists!

Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Lakhbir S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 1 week ago

Dear Guest,

Thank you for your wonderful review! We're thrilled that you enjoyed our 5-star luxury hotel with its rooftop swimming pool, gym, and comfortable accommodations. It's great to hear that you found your room well-equipped with all the expected facilities like coffee, a spacious shower, balcony, and TV..
We hope to welcome you back soon for another enjoyable experience at our hotel.

Kind Regards,
Maria Tzahani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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