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DaveEmma09
Australia

A once great hotel, becoming rapidly average.

1.0 of 5 bubblesReviewed 9 Feb 2024via mobile
I have stayed at Wyndham Grand dozens of times over the last 4-5 years. Up until about 2 years ago, this hotel was outstanding. Over the last few years, the service has been slowly deteriorating. Extremely high staff turnover and unhappy staff is hard to hide.

On top of that, owing to being a loyal client, I had accumulated nearly 67,000 loyalty points. During the last 2-3 visits to the hotel during 2023, loyalty points for my visits were mysteriously missing. Despite writing to Wyndham and providing the proof of my multiple stays, all of this was simply ignored, and I never heard back from Wyndham.

The icing on the cake was that Wyndham decided to void all loyalty points on 31 December 2023, so I now have 0 loyalty points. It is clear that Wyndham prefers to cater to the regular airline staff throughput rather than other loyal clients.

I am extremely unhappy with their lack of loyalty to regular, loyal clients.
Date of stay: December 2023
Trip type: Travelled on business
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Zeus International, General Manager at Wyndham Grand Athens, responded to this review
Responded 23 Jul 2024
Dear Guest,

Thank you for your feedback. I’m really sorry to hear about your recent experiences at Wyndham Grand Athens. Your past loyalty means a lot to us, and it’s disheartening to learn we haven’t lived up to your expectations.
We’re committed to addressing these concerns and improving our guest experience. Please reach out to our customer service team at info@wyndhamgrandathens.com so we can look into your points issue and work towards a resolution.

Thank you for bringing this to our attention. We hope to have the chance to better serve you in the future.

Kind Regards,
Maria Tzahani
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 February 2024

This hotel is located in a not so great area of Athens, making it necessary for tourists and even locals to consider taking Taxis to other areas of the city versus walking around the local neighborhood. Hotel itself has a very basic lobby and extremely limited seating options. Elevators are slow and the amount of rooms needing to use them, leaves the available elevators insufficient. Rooms are large and modern with satisfactory amenities, and bathroom and shower are sufficient, nothing special. Air conditioning works great. Staff at hotel are not very friendly or knowledgeable, nor reliable. Hotel features a very nice roof top bar and restaurant. Id still stay here as hotel itself is comfortable, but the value for location and offered amenities, makes me consider other options when available.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank ExpertTravelCritic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 11 July 2024

Dear Guest ,

Thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you found our rooms spacious, modern, and equipped with satisfactory amenities, including effective air conditioning. We're also pleased that you enjoyed our rooftop bar and restaurant.
We appreciate your observations regarding our location in Athens. While we understand your concerns about the immediate neighborhood, we would like to highlight some of the benefits of our hotel's location.
Our hotel's location near a metro station provides convenient access to Athens' attractions and neighborhoods, ensuring quick and easy exploration of the city. From historical sites to vibrant markets and dining options, our central position offers proximity to a variety of activities within walking distance or a short taxi ride.
We hope to welcome you back in the future and have the opportunity to exceed your expectations with our improved offerings and service.

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2024

The is lovely modern and clean hotel. Rooms and bathroom is a good size and the staff are helpful. Fantastic location in central Athens close to restaurants and main sites. Parking is available which is a great positive. Definitely will return.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank MD33333333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 11 July 2024

Dear Guest,

Thank you for staying with us and for your kind review. We are thrilled that you enjoyed our modern, clean rooms and found them spacious, along with our helpful staff. Our central location near Athens' restaurants and main attractions, along with available parking, contributed to your positive experience. We look forward to welcoming you back soon!

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024 via mobile

I stayed at the Wyndham for business on a couple of occasions, and was surprised by the lack of cleanliness of the hotel. One time I came there was a hairball left on the sink in my room, uncleaned from the previous guest’s stay. Another time, it was the trash that had not been emptied in the room from the previous guest. And the cherry on the cake, I even found cockroaches in my room on two occasions.

Some of the staff are OK (especially in the breakfast area) but some (especially at reception) are really rude. For a country like Greece that claims to have “Philoxenia” and offer great hospitality for foreign guests Wyndham Grand Athens is a great counter example. I stayed in many places in Greece and this was the worst welcome I ever had.

On the positive note, the breakfast is OK - not the best quality, not very refined, but it’s there in abundance and it’s obviously one of the best points that they play on. It’s also close to the metro station which in Athens can be convenient.

To summarize: I would avoid this hotel by all means, it’s clearly a lack of standard and maintenance. There are plenty other establishment around that are far better.

Room tip: Pick another hotel!
Date of stay: January 2024
Trip type: Travelled on business
2  Thank marie57130
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 29 January 2024

Dear Guest,

Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments. We understand your dissatisfaction, but we hope that although you have had this experience, we will be able to welcome you back in the future to ensure your next stay is much more satisfactory.

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2024 via mobile

Let’s start with the good first. Some pluses is the location is good for the hotel. The service staff in general are friendly and attentive no complaints there. The public spaces are also of good quality. The bed was comfortable and the sheets were of good quality. I also appreciated the size of my suite. It was good in this respect as well.

Now unfortunately, let us address the not so good. The building itself doesn’t appear to have very good sound proofing to the outside. I could hear the traffic from the streets easily despite being on the 7th floor. And while I did have a good view of the Acropolis from my suite all the windows were dirty which took away from the beauty of the view. Speaking of the view the other negative is related to the window coverings. The curtains had broken stays and tabs in the track which was a surprising oversight for a five star hotel. Also, the furniture had many stains in the chairs and the sofa. I am not certain if professional cleaning could resolve the stains but if not again for a five star hotel the furnishing should be reupholstered or replaced if they are unable to be cleaned satisfactorily.

In summation I would give this hotel another shot in the future. They have a lot of things right. They just need to iron out some of the details to really elevate the property to the correct level.

Room tip: Just ask the staff for what you need. They are quite good and will look after you.
Date of stay: January 2024
Trip type: Travelled solo
1  Thank Brian L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 29 January 2024

Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. We apologize for any inconvenience we caused you. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments. We hope that despite the inconveniences we can welcome you back again in the future.
Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023 via mobile

Very nice HTL situated in the north area of Athens. The staff have been very professional and helpful for all my stay. The room is big, very clean with a very comfortable bed. On the roof I had a very yummy breakfast enjoying an amazing panoramic view of the city. Highly recommended!

Date of stay: December 2023
Trip type: Travelled on business
2  Thank GioBrando7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus International, General Manager at Wyndham Grand Athens, responded to this reviewResponded 11 January 2024

Dear Guest,

Let us thank you for recommending Wyndham Grand Athens after the experience you had with us! We are glad that you enjoyed our convenient location, our friendly and attentive staff, the clean and comfy rooms, the rich breakfast buffet and the stunning views. We truly hope that we will have the opportunity of welcoming you back soon in the future.

Kind Regards,
Maria Tzahani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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