Terrible, rooms aren’t clean.
Shower is discusting.
Service on the bar/restaurant is horrible.
WiFi very unstable.
Not Wyndham wordy. Something goed terrible wrong in this hotel.
You would expect clean and tidy rooms. Even at check out we weren’t asked if we enjoyed our stay
Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments in order to achieve a better guest experience. We hope you accept our warmest apologies for any inconveniences caused.
We truly hope that we we will have the opportunity of welcoming you back soon in the future to ensure a much more satisfactory stay.
Kind regards,
Maria Tzahani
General Manager
Avoid avoid avoid. Especially if you’re coeliac or gluten intolerant. Hotel is really rough, unsafe area too
Do not stay here. Wyndham grand (WG) is Sold as a 4* but a 2* at best in one of the worst, unsafe, areas of Athens!!
After reading some really mixed reviews we decided to give the hotel the benefit of the doubt and book for 3 nights
Arrived after a long journey to be told there were plumbing issues with our room and we were being moved to a hotel by the seaside that was 25 minutes away. We were meeting family in central Athens so declined this. Ended up, after a lot of ‘debate’ in the Hyatt Athens (lovely hotel, see separate review!) after more discussion the WG agreed to pay for our taxi costs too and from the Hyatt.
Arrived back at the Wyndham Grand the following day (after us doing loads of chasing as they didn’t keep us informed of anything) and finally got to our room on 6th floor.
Room was basic, a real lack of attention to detail - toilet roll holder dirty and really unlevel, no tea bags or coffee and empty boxes for vanity kits.
Went down to the ground floor for breakfast the next day (ground floor restaurant was advertised in the in-room information) but the was nothing there apart from empty plates and paper cups so we asked at reception and we’re abruptly told ‘floor 9’
Arrive at the 9th, entered restaurant and gave our room number before being told ‘you have continental breakfast, do not eat hot food’. I’m coeliac and need a gluten free diet, despite contacting the hotel beforehand the food offering for gluten free was awful. I was given 3 slices of soggy GF bread that was obviously defrosted and nothing else. There was nothing else there that was GF
Got back to our room later that night to find our room key missing, toilet rolls not replenished. Cushions and bed runner from our bed had been taken from the room and they hadn’t given us any shower gels, shampoo etc. asked twice but got nothing.
Staff were not overly friendly and it’s in one of the roughest most dangerous areas of Athens - avoid avoid avoid
And we’re still waiting for the room cost to be credited back to our hotel for the Hyatt costs. GW told us they’d cover all our costs but we had a pre authorization taken from our account that we’re still waiting to be added back to our account (Hyatt wouldn’t give us a room without a swipe of a card)
Even the taxi drivers told us to not walk in this area after dark and it’s the highest crime area especially known for pickpockets
If you’re coeliac stay at the Hyatt. They’re really switched on about allergens and had a dedicated GF area at breakfast
Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments in order to achieve a better guest experience. We hope you accept our warmest apologies for any inconveniences caused.
We truly hope that we we will have the opportunity of welcoming you back soon in the future to ensure a much more satisfactory stay.
Kind regards,
Maria Tzahani
General Manager
Other reviews mentioned issues with staff. Everyone so far has been very nice. Eleni at the breakfast buffet is so sweet and goes above and beyond! There is onsite valet parking I rented a car. It is secure below ground behind solid doors. You do have to walk outside and around corner to the valet parking but easy. Restaurant across from front doors is excellent and inexpensive Mironi’s. Someone had a birthday and they turned out all lights to bring dessert and then had a group dance with her in middle of restaurant and threw plates on floor when done which was festive. No microwave in room. Has a safe and mini fridge. Coffee pods but only first two free. No ice makers have to go to top floor bar for ice. Room ok bed comfy. All staff speak English. Not five star in US. Neighborhood is a little sketchy so wouldn’t walk alone at night. City view I’m looking at old apartments with balconies covered with junk but that’s ok. Just wouldn’t pay more for view. View from bar/breakfast area is stunning of acropolis. The metro ( subway) is a close walk and goes everywhere in city. It is very fast but no ac so hot. Takes you fast to Acropolis. Bus stop for on off tour buses also across street. Staying here for meeting. Will be here a bit longer so will update if needed.
Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments in order to achieve a better guest experience. We hope you accept our warmest apologies for any inconveniences caused.
We truly hope that we we will have the opportunity of welcoming you back soon in the future to ensure a much more satisfactory stay.
Kind regards,
Maria Tzahani
General Manager
Check in was the first glitch with an attempt to move me to another hotel due to maintenance issues and telling me my travel agent made a mistake with the prepaid twin room booking. I refused to move and presented my voucher which had no errors and clearly said twin room. 30 minutes later I got my “ twin city view” room on the second floor with a tenement apartment view. ( approx $400 Canadian per night)
We selected this hotel for the pool BUTit was only open from 12 am to 7 pm. Not very useful for morning swims or going after a tour day. Pretty much a waste
The bathroom needed some deep cleaning likely due to the humidity but we never saw the same rust and mildew in other bathrooms.
Breakfast and coffee were very good but the staff were disinterested and rarely smiled unlike most places you go here.
The room was adequate.
Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments in order to achieve a better guest experience. We hope you accept our warmest apologies for any inconveniences caused.
We truly hope that we we will have the opportunity of welcoming you back soon in the future to ensure a much more satisfactory stay.
Kind regards,
Maria Tzahani
General Manager
This hotel stay was horrible from the moment we checked in. First off the rooms were not ready when we arrived at noon. This is usual for European hotels so we decided to get a drink while we waited. You walk up 12 stairs to a lounge area and although there is a bar there it is closed. Since most people arrive at this time I thought it should have been open. we asked if there was a snack bar and were told to go to the 9th floor. We did and had a drink at a depressing bar which overlooked the pool. Only good thing here was you had a view of the Acropolis.
After an hour I decided to check on the rooms and they were ready. Upon entering the room I noticed it had one bed and we wanted two beds because it was myself and my brother. They sent the maid up to separate this bed in two and when she did a cloud of dust and dirt flew into the room, obviously there had been no cleaning under the bed in months! I was happy to see a coffee maker there however there was a note saying the first coffee was free but you had to pay for any other coffees!!!! I have never seen this in eve the cheapest hotels and this was supposed to be a 5 star?????
The room was shabby and the curtain hooks were broken but mostly it was dirty. I had a confirmation for a room with an Acropolis view including breakfast. The room photo of this room showed a DIRECT view of the Acropolis but not what I got. If you twisted your neck in an unnatural position you might see the Acropolis...very deceitful advertising. When I went to the breakfast I was told I did not have breakfast included although that is what I booked. They finally allowed me to have breakfast like they were doing me a huge favor. My family members' room was facing a brick wall which was about two feet from their window....horrible.
The worst part was that I had booked an excursion to Meteora the following day which left early in the morning and came back late at night. This excursion entailed a 4 hour train ride to go and the same to come back which I had no issue with except on the way back the train broke down and therefore would make me arrive hours later than predicted. I was traveling with my 85 year old brother and I didn't want him to worry so I called the hotel, 16 TIMES IN 4 HOURS WITH NO ANSWER!!!! To me this was the worst part of the stay!!! What hotel does not answer the phone 24/7??????? I got into the hotel at 2am instead of 10pm no one was at the reception!!!! My brother became physically sick with worry because he had not heard from me thinking I had been in an accident or worse. This kind of incredibly bad service is unacceptable and I am a travel professional with an affiliation of over 5000 agents and I will make sure they all know how bad the service is here. It does not deserve the Wyndham name and it certainly is NOT a 5 star....2 star at best!!!!
Dear Guest,
Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. Rest assured that we have taken all your comments on board and will look into them in greater detail with the concerned departments in order to achieve a better guest experience. We hope you accept our warmest apologies for any inconveniences caused.
We truly hope that we we will have the opportunity of welcoming you back soon in the future to ensure a much more satisfactory stay.
Kind regards,
Maria Tzahani
General Manager
