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Reviews (923)
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Reviewed 3 May 2017

We stayed at this hotel for 3 nights and found the room to be spacious, spotless and comfortable. The staff were welcoming, helpful and friendly and we loved the rooftop terrace. I agree the spa is a little dated, but loved the pools and the gym is huge. I also was lucky enough to get two sessions of reformer pilates with Emanuel which I really enjoyed. It's a fair walk down to the port/old town area, about 40 mins but we managed it every day preferring it to the metro, which was about 10 mins walk from the hotel.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Diretor-Geral at Porto Palacio Congress Hotel & Spa, responded to this reviewResponded 17 May 2017

Dear Guest,
Thank you very much for your lovely comments and recommendation following your recent stay at Porto Palacio Congress Hotel & Spa. We are gratified to hear that you enjoyed so many aspects of your stay with us and that we have appear to have enhanced your time in Porto in some way.
We are also happy to hear that you enjoyed the service you received throughout your stay.
It is the staff that often leave the longest impression on our guests and so it is fantastic that you felt that they really made a difference for you. I shall certainly share your comments with everyone at the hotel.

Please let us know when you are planning a return visit to Porto as we would be very pleased indeed to look after your reservation for you and ensure another truly memorable stay.
We look forward to hearing from you.
Warmest Regards,
Eugénia Queirós

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

We really enjoyed our 4-day stay. The room was very comfortable, the service was great and the staff were welcoming and always helpful. The location was ideal for us as we liked the hour long walk to the ocean and 50 minute walk to the city centre.

Stayed: April 2017, travelled with family
Review collected in partnership with this hotel
Thank yusufb5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Diretor-Geral at Porto Palacio Congress Hotel & Spa, responded to this reviewResponded 27 April 2017

Dear Guest,

What a lovely review, thank you!
We are so pleased you enjoyed you stay with us and found the service impeccable and the team warm and friendly. They will be delighted to hear that and I will share your feedback with them.

Thank you for choosing to stay at Porto Palacio Congress Hotel & Spa and we very much look forward to welcoming you back again.

Best Regards,
Eugénia Queirós

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Reviewed 23 April 2017

The 360 degree terrasse with a beautiful view is not open during the day!!! See below further information. Max. a 3 star hotel. Very old pool (30 years). AC did not work properly, safety box did not work..

Room Tip: The suite was very dark. The ac did not work properly. The light in one bath went of and one. One chair was broken. There is only a free waterbottle on the first day. The pool is 30 years old and no windows. Same with the breakfast downstairs: no windows. With ckeckout they 'force' you to take their hired taxi with no taxometer. Much more expensive than normal taxi. At the reception they can not even tell you were to rent a biceycle close by. After 5 days there was still this dead moth on the bathroom floor. The safety box did not work. After reparation the door card did not work. The price was very high: 250,-- for a suit. We have been in many 5 star hotels all over the world, but the Porto Palacio is max. a 3 star hotel.
Stayed: April 2017, travelled as a couple
Review collected in partnership with this hotel
3  Thank corinnar294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Diretor-Geral at Porto Palacio Congress Hotel & Spa, responded to this reviewResponded 17 May 2017

Dear Guest,

Thank you for taking the time to share your feedback at TripAdvisor/Booking. Please accept my sincerest apologies for having missed the opportunity to make this a special stay. We appreciate your comments and will personally address the areas of concern you have kindly brought to our attention.
Please feel free to contact us directly when planning your next visit to Porto. We would be delighted to assist in making the necessary arrangements and would welcome the opportunity to let you experience the Porto Palacio Congress Hotel & Spa in the way we strive for every day.

Sincerely,
Eugénia Queirós

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

This hotel is situated in the business district of Porto.
The room is a good size, as expected you will find all the mod cons, aircon, flatscreen tv, radio, mini bar, safe, kettle, hairdryer, bathrobe, slippers and toiletries. Good wardrobe space. I would suggest to bring your own toiletries but otherwise it is all fine. The Spa is ok but needs a bit of TLC. The breakfast is served in a room on the lower ground floor and due to it's lack of windows feels very dark and dated. The breakfast itself is fairly basic during the week, during the weekend the options are slightly better. I think the best part of this hotel is the rooftop bar, the terrace has got amazing views over Porto.
The staff were very nice and helpful at all times and although there is nothing particurlarly wrong with the hotel it is in need of modernisation throughout.

Room Tip: The higher the better
  • Stayed: April 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank AnnaKTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Diretor-Geral at Porto Palacio Congress Hotel & Spa, responded to this reviewResponded 27 April 2017

Dear Guest,

Thank you very much for your lovely comments and recommendation following your stay at Porto Palacio Congress Hotel & Spa. We are gratified to hear that you enjoyed so many aspects of your stay with us and that we have appear to have enhanced your time in Porto in some way.
We are also happy to hear that you enjoyed the service you received throughout your stay.

We look forward to welcoming you back at Porto Palacio Congress Hotel & Spa.

Warmest Regards,
Eugénia Queirós

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Reviewed 21 April 2017

We were very pleased at the quality of this five star hotel. Our rooms was great, with all the facilities one would expect from a five star European hotel. We also had an upper room on the 14th floor with an excellent view of the city. The hotel is not close to downtown, but this was just a short Uber ride away, and location was no problem at all. We enjoyed cocktails in the ground floor lounge which featured a live piano player every evening. We also had drinks and a meal in the 18th floor restaurant. This was good, if a little pricey.

Room Tip: High floors have great views, either side. Hotel is the tallest building nearby
  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Rockburst74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Diretor-Geral at Porto Palacio Congress Hotel & Spa, responded to this reviewResponded 27 April 2017

Dear Guest,

We’re enchanted you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It´s fantastic you enjoyed and appreciated our Vip Lounge and that our team could accommodate your needs.
We would be happy to welcome you again soon at Porto Palacio Congress Hotel & Spa.

Kind Regards,
Eugénia Queirós

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