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All reviews valley view national palace excellent location very nice hotel central location fantastic views the main square old town parking space excellent breakfast beautiful place train station tivoli balcony centre castle portugal
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Reviewed 18 June 2018

The location of the hotel is excellent and our room was big with a lovely view. The breakfast and restaurant staff were very good. Inez, the receptionist who checked us in was excellent with advice re our sightseeing in Sintra and she gave us a map for Lisbon - she couldn’t have been more helpful. Unfortunately, due to a change in the weather the hotel switched the air conditioning to hot so we had to sleep with the balcony door open as I had asked if a fan was available and was told I would get a call, but never did. Not what you expect from a four star hotel.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Minor Hotels
Thank Lesark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gonçalo r, Guest Relations Manager at Tivoli Sintra Hotel, responded to this reviewResponded 12 July 2018

Dear Lesark,

Thank you for sharing with us your experience of staying at the Tivoli Sintra.
I sincerely apologize if some of our facilities did not meet your expectation.
I will pass on to Ines, your satisfaction with her service, and to the rest of the staff the unfortunate situation that happened, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.
I hope you will come stay with us again and allow us to serve you better.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

The staff at the hotel made my husband and my stay magical. The room was clean and renovated, service was exceptional, the food was divine and the view was breathtaking. The best part of our entire trip to Portugal was sitting out on the room's private terrace having champagne, chocolate, and strawberries as we watched the clouds roll through the valley and over the city and Castle. What an experience - thank you!

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Minor Hotels
Thank fergusob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gonçalo r, Guest Relations Manager at Tivoli Sintra Hotel, responded to this reviewResponded 12 July 2018

Dear Fergusob,

Thank you for sharing with us your experience of staying at the Tivoli Sintra.
We are very glad that we could proportioned a "magical" stay, and we hope we have the chance to receive you again during your next stay in Sintra.
We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, and views to the valley.
I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.
We look forward to welcoming you back on your next stay in Sintra.

Best Regards,


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Reviewed 14 June 2018

Had a good time staying at Tivoli, was there for four night with my wife for a wedding. The location was great. Hotel was cute. Rooms was good enough. Prices were very good. Hotel had some nice views. I would for sure stay there again.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Minor Hotels
Thank alex r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debora J, Public Relations Manager at Tivoli Sintra Hotel, responded to this reviewResponded 6 July 2018

Dear Alex R,
Thank you very much for your kind comments about your experience at Tivoli Sintra.
We are happy to know that your stay with us has fulfilled your expectations.
We look forward to welcoming you back on your next stay in Sintra.
My Best Regards,
Sofia Moreira – Hotel Manager

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Reviewed 13 June 2018

We had a lovely stay at the Tivoli. The location was great, just a minute walk to the main square. The room was beautiful, modern and clean. Breakfast had everything we needed. We would definitely return.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Minor Hotels
Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debora J, Public Relations Manager at Tivoli Sintra Hotel, responded to this reviewResponded 6 July 2018

Dear Guest,
Thank you very much for your kind comments about the Tivoli Sintra. We are happy to know that your stay with us has fulfilled your expectations.
We look forward to welcoming you back on your next stay in Sintra.
My Best Regards,
Sofia Moreira – Hotel Manager

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Reviewed 28 May 2018

The hotel is in a great location just of the square. The staff are very friendly and helpful. The hotel is quite so for those seeking a busy/lively stay should go else where. Book a room with valley views as the balcony is a bonus.
A great stay in a well run hotel would stay again.

Room Tip: Book a valley view room from the fifth floor up. The views from the balcony are great.
  • Stayed: May 2018, travelled solo
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Thank colin122015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debora J, Guest Relations Manager at Tivoli Sintra Hotel, responded to this reviewResponded 1 June 2018

Dear guest,
Thank you very much for your kind comments about the Tivoli Sintra.
We are happy to know that your stay with us has fulfilled your expectations.
I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the hotel staff.
We look forward to welcoming you back on your next stay in Sintra.
My best regards,
Alexandre Carvalho, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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