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Reviews (768)
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All reviewspraca do comerciosmall luxury hotels of the worldbeautiful hotelcommercial squareexcellent buffet breakfastclassic roomperfect locationan upgradefrosted glasssparkling winerestaurants and shoppingup to datesmall poolcorner roompublic areasbreakfast roomsuperior room
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Reviewed 9 August 2016

This was the most beautiful and best Hotel, I have ever been to! Lovely and really friendly personal and so nice rooms. Weh ad three amazing nights at this amazing Hotel! Breakfast menu was reaaallly good!
We really want to come back!

Room Tip: 4. Etage was lovely with the terrace!
  • Stayed: August 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank stephanieschuessler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded 13 August 2016

Dear Stephanieschuessler

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels, for your recent visit to Lisbon. I would also like to thank you for sharing your experience with us, and I'm delighted to learn that you truly enjoyed your stay. The "Praça do Comércio" is a place with a matchless historical personality and charm, and from where the city expanded and is The key starting point to know and visit Lisbon, and explore the city of seven hills.

I will share your comments with all the team, we are looking forward to welcome you back, hopefully soon!

Warm regards,

João Neves
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2016

The title says it all. The service provided was excellent- all the staff we dealt with were warm, hospitable and extremely helpful. Perhaps the single finest hotel room I strongly recommend this hotel.

The common areas and the breakfasts were excellent. The small pool was delightful- what an amazing and innovative design being indoors with a partly open to the sky roof.

One minor issue- the one lunch we had in the hotel was underwhelming. The one time we felt the service was bad. It took forever to get us our lunch and we were told to move from the completely empty restaurant that we were told is only "fine dining". There must be flexibility for hotel guests especially in an empty place. The lady there needs some training.

  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank AKR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded 13 August 2016

Dear Akr1,

Thank you for your preference for Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your recent stay in beautiful Lisbon, and for sharing your great impressions in Tripadvisor. It makes ourselves extremely happy to hear that you had a great stay and enjoyed courteous and discreet service. We will take in full consideration and acknowledgment your sensitivities regarding the restaurant experience, and I already shared your comments with my Team.

Should you return to Lisbon, we would be delighted to welcome you back!

Warm regards,

João Neves
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2016

We have stayed in many hotels all over the world, and can confirm that the beautiful Pousada de Lisboa is exceptional.

This hotel is ideally located at Praca do Comercio and is the perfect place to stay while exploring Lisbon if you have limited time. It offers easy walking access everywhere. Accessible to major touristic attractions such as Torre de Belem, Mosteiro dos Jeronimos, Se, Castelo de Sao Jorge, etc. Shops, cafes, and restaurants are conveniently located in the surrounding area.

The rooms have distinguishable character portraying elegance and comfort. The sunset view along the river from our room was outstanding.

The service was friendly and welcoming, exceeding expectations.

Breakfast atrium was gorgeous with its open skylight, and offered a tasty selection of buffet options.

There was free Internet access for the guests convenience.

Will stay there again and highly recommend this property for your stay in Lisboa. You will not be disappointed.

Thank you Pousadas de Portugal for making our family stay in Lisbon unforgettable.

  • Stayed: August 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank JCNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao_RNeves, Gerente geral at Pousada de Lisboa, responded to this reviewResponded 2 August 2016

Dear Guest,

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time with us, and that you had the chance to experience some of Lisbon's attractions and flavours.

We hope to welcome you back to Pousada de Lisboa in a near future,

Kind regards,

João Neves
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2016 via mobile

The hotel was absolutely amazing with amazing rooms, staff and location. However, the best thing was the breakfast, with a variety of choices and all tasting amazing! The staff as well we're very helpful and friendly and would cater to all of our needs. The location was perfect right in between Alfama and Chiado with a 15 minute walk to Bairro Alto! I would definitely stay here again !

Stayed: July 2016, travelled with family
Thank Angad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao_RNeves, Gerente geral at Pousada de Lisboa, responded to this reviewResponded 2 August 2016

Dear Guest,

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time with us, and that you had the chance to experience some of Lisbon's attractions and flavours.

We hope to welcome you back to Pousada de Lisboa in a near future,

Kind regards,

João Neves
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2016

Beautiful location on the Praca do Comercio. The sunsets along the river were outstanding and there is so much life around the hotel that made it exciting. Rooms are smallish but exquisitely appointed. The service is superb, especially the Front Desk/Concierge. This is now our go-to place to stay in Lisbon. Join the Pestana Priority Club before reserving.

Room Tip: Some rooms have tiny balconies that are worth getting.
  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao_RNeves, Gerente geral at Pousada de Lisboa, responded to this reviewResponded 2 August 2016

Dear Guest,

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time with us, and that you had the chance to experience some of Lisbon's attractions and flavours.

We hope to welcome you back to Pousada de Lisboa in a near future,

Kind regards,

João Neves
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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