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All reviewsparque dasclose to the airportexpo siteoriente metro stationlisbon oceanariumcasino lisboabusiness tripbusiness hotelvasco da gama shopping centrea large shopping mallnice hotelwalking distancefour star hotelbusiness districtbreakfast buffethop on hop off busgood size
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Reviewed 8 August 2018

Nice modern hotel in a great location for business events, convenient to the river, restaurants, shopping (mall nearby), gyms, and transport (metro and taxis). Room and bathroom were good size with great A/C and full sest of bath products. Breakfast buffet was good size with plenty of hot and cold dishes to choose from. Bed was rock hard (but the staff brought me an extra comforter to sleep on top of). No views to speak of (only the hallways have nice views of the river), although if you press your face up against the window in your room you'll get a view of the river).

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank MistressMonika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catarina T, Gerente de relações públicas at Olissippo Oriente, responded to this reviewResponded 9 August 2018

Dear MistressMonika,
We would like to thank you in advance for your preference for Olissippo Oriente in Lisboa. All feedback is important to us, and even better when clients let us know how their feel during their stay. We take the opportunity to inform you that the hotel is undergoing a number of renovations, including the replacement of the mattresses. We hope that we deserve your visit in the future.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

If there is anything that can be improved is the friendliness in the service. The hotel has a great location (Parque das Nações), the rooms are a good size, it is close to the train station and subway, the price is reasonable considering what is today's practice in Lisbon and the breakfast is good. I have been to this hotel several times and I still think that the service can be more active and friendly.

Room Tip: nice location if you came by car; 5 minutes from the airport (6 € travel); easy parquing for your car
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catarina T, Gerente de relações públicas at Olissippo Oriente, responded to this reviewResponded 9 August 2018

Dear Jorge M,

Thank you for sharing you feedback from your stay. However, we are saddened to hear your comments about our hospitality. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We truly sorry you felt differently and therefore like apologize.
We hope you will be giving us another chance and returning to our hotel in the future.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

We stayed at the Olissippo in July 2018 as it was close to an event. Olissippo is a few minute walk to Altice Arena and Vasco da Gama mall. It is also very close to the Oriente metro station (red line). The lobby area is modern and clean. The breakfast buffet had a lot of items however most of the hot dishes were not very hot; lukewarm at best. Even the coffee and hot milk were a bit cool. Generally, the staff is friendly, especially Elsa. The front desk staff spoke English and were helpful when you went to the desk to speak to them.

We had arrived early and our rooms were not ready. They said that we could not check in before 16:00. After asking a few times they said they would try to get one room ready but had both ready around 13:00. We waited in the lobby for a few hours as we were tired from our trip.

The rooms are not as modern as the lobby but they were fine. The windows open up if you don't want A/C. You can hear talking in the hallways so the rooms are not soundproof but it wasn't loud enough to bother us. The room had two twin beds pushed together. The beds were quite hard and not very comfortable.

Rooms were clean and the included breakfast had a lot of items. The staff was accommodating and brought us hot water for tea when we asked. Not necessarily a great place to be near all of the attractions but the metro was close enough and taxi/Uber is generally reasonably priced.

Room Tip: We stayed on the top floor (8th) closer to the end facing Parque das Nações.
  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank brownman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catarina T, Gestor de Relações Públicas at Olissippo Oriente, responded to this reviewResponded 30 July 2018

Dear Brownman,

we would like to thank you in advance for your preference for Olissippo Oriente in Lisboa. All feedback is important to us, and even better when clients let us know how their feel during their stay. We do thank you for letting us know the described issues, that will be correctted or improved next to the deppartments involved. I would like to inform you that the hotel is having a period of renovations and the works began last year.We remind our guests that our mission is, and will always be, to guarantee your comfort.
Looking forward to welcome you again, in order to provide you a great experience in our future renovated hotel!

Best regards,

Catarina Tito

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Reviewed 20 July 2018

Olissippo Orient Hotel located in Parques das Nachoes is an Amazingly upgraded recently renovated hotel with modern, elegant and classy attributes. I was most happy with my stay there, the staff is very hospitable, and very kind. The staff are all English-speaking, and always there to help. The hotel is close to the Altice Arena, the Oceanarium, the Metro, the Vasca da Game Shopping Mall, the Train station Orient, and the bus. The location is VERY SAFE and VERY CLEAN. Modern hotel with modern facilities.

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Zahra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catarina T, Gestor de Relações Públicas at Olissippo Oriente, responded to this reviewResponded 30 July 2018

Dear Zahra P,
Firstly, We are extremely pleased to see that you had such a wonderful experience staying with us. Thank you for commenting on the quality of the staff, and the service, this is most motivating for all of us.
Thank you also for your time in writing about the Olissippo Oriente. We dearly hope to have the pleasure of welcoming you back again soon on your next trip to Lisbon!

Best regards,
Catarina Tito
Guest Relations

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Reviewed 18 July 2018 via mobile

You walk into the hotel. No greeting. Kids sit down while I check us in. Sorry, we can’t check you in early even though you requested it as we’re really busy. Leave your bags here and come back. Ok, so can you confirm that our taxi has been booked for tomorrow? No, because we can’t allocate it to your room numbers as we haven’t allocated them. But we can tell you that your rooms are opposite each other (so does that mean they’ve been allocated? Hashtag confused!!)
Ok, our room should be ready at 14h00, we come back closer to 16h00. João (receptionist) sits on his his high chair and asks questions from up above regarding our booking. I realized I had to pay him respect and go to him - he asks for ID, one per person, I give him those. When it comes to charging for our rooms, he asks for one more Euro. I explain that it’s not what I’ve been quoted. He asks for the children’s ages - ummm....you should have those as it’s on the ID’s I’ve just given you (face palm).
The most difficult conversation with the staff here was to confirm a taxi for early morning to take us to the airport.
1) they didn’t have confirmation (but they did, as I’d emailed them a month ago, and they had confirmed it!)
2) there’s a difference between a private taxi and a normal taxi (and I should know which one I’ve booked - because it’s my responsibility as a guest, not the hotel’s - who’s providing the service here????)
3) I’ve booked the taxi (for which I have confirmation), but the hotel has no knowledge of this
4) their reservations lady, that acknowledged my booking is on vacation (my fault?????) so they haven’t received my transfer request
5) The lady Goreti had the audacity to say to me that how could they book a taxi for me if I hadn’t turned up?? Imagine if my flight was delayed or cancelled. Imagine if I didn’t turn up to the hotel, then what would happen to the taxi booking??
6) I got our room keys - Ms Correia made a huge show of saying she’d upgraded one of the rooms - not possible! She’d already given away the fact that the rooms were opposite each other. And second hint I’d paid more for one room than the other. So Ms Correia, you didn’t do me a favour and upgrade us to a suite - I got what I paid for. Correction, I paid a lot more than what this place is worth.
7) Spoke to Helder - I’m not sure what his position is at the hotel, but no compensation or apologizes were offered at this point.
Anyway, I’m still here at the hotel. I can’t imagine it getting any worse. But please, don’t use the fact that you had 47,000 guests in Lisbon last week to excuse yourselves from providing 4-star service - apparently that’s what it says on the wall.
And no, I won’t be coming here again. Lesson learnt.

Stayed: July 2018, travelled on business
1  Thank HeMits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catarina T, Gestor de Relações Públicas at Olissippo Oriente, responded to this reviewResponded 30 July 2018

Dear HeMits,

Thank you very much for your review regarding your stay at Olissippo Oriente.
On behalf of our entire staff we apologize for the incidents that led to your unpleasantness experience at this hotel.
We appreciate the comments and will use it to improve our services in the hope that upon your next visit we can meet or exceed your expectations.

Best regards,

Catarina Tito

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