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All reviews rooftop bar porto bay hotel building work lovely hotel stayed in a junior suite classic room spa area guest relations pillow menu coffee pods star hotel superior room sauna and steam room designer shops hotel restaurant small balcony great facilities
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Reviewed 12 August 2018

We stayed in the PortoBay Liberdade for 4 nights, from start to finish the staff were helpful and friendly. A special thank you to Bety in Guest Relations who organised a cake and champagne for my boyfriends birthday, we didn't mention his birthday so it was a lovely surprise when we arrived back to our room after a day exploring Sintra, this is a must see and the hotel helped us to organise a day trip which we really enjoyed and was one of the highlights of our trip.
We stayed during the heatwave so temperatures were very high but the AC in rooms was brilliant and a welcome relief from the heat outside!
The pool and spa facilities were great for a city hotel. Breakfast was brilliant and they had everything you could wish for laid out. We also ate in the bar twice, food and service were very good!
A definite must is the jacuzzi on the roof which is lovely to relax in after a day of exploring.
Overall a great stay, I would definitely recommend this hotel to friends and family visiting Lisbon.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

We have just left this hotel where we stayed for 3 nights with our 3 children in their teens and 20s. We had a wonderful experience at this high class boutique hotel.

Check in was swift and efficient. The Reception staff were friendly and helpful throughout.

We had room 344 - a delux double and the
Kids shared 411 a junior suite with a sliding door between 3 sleeping areas and bathroom with 2 showers. The rooms were really luxurious with lots of nice little touches. Complimentary water on the first day.

We didn’t eat at the hotel for breakfast - it’s too expensive for the 5 of us and we didn’t want to be tied down to times. We found a lovely cafe down the road though. My only small criticism is the drinks prices. Way too high. We’re used to London prices and €12 for an Aperol Spritz is excessive.

WiFi is fast and reliable. Only place the signal was weak was the roof terrace.

The hotel has a gorgeous spa and indoor pool on the lower ground floor plus a very attractive roof terrace with jacuzzi and bar on the 7th floor. We used both first thing and last thing after sightseeing. Staff were gracious and the whole experience lovely. Pool can get busy in the late afternoon. Towels provided.

The hotel is in an upmarket area about 15 minutes walk from most sights. Liberdade is a long wide road, mainly designer shops and the hotel is on a quiet side street. Our rooms were really quiet and peaceful.

All in all a classy hotel with great service and facilities. I would recommend it and would stay here again.

Stayed: August 2018, travelled with family
1  Thank HelenaSharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Spent a lovely long weekend at Portobay Liberdade with friends. The staff were very helpful and friendly, our room was very comfortable and the location is good for exploring the city. My only slight quibble was that, although they provide a Nespresso coffee machine with 4 pods and a bottle of water initally, if you are not a prestige guest (returning guest) you do not get your water or coffee pods replenished when you have used them. This is a 5* hotel, these basic things should be available to all guests

Stayed: July 2018, travelled as a couple
1  Thank nikkid799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia_Rio, Diretor-Geral at PortoBay Liberdade, responded to this reviewResponded 10 August 2018

Dear Guest,
Thank you for your review on TripAdvisor about your recent stay in PortoBay Liberdade.
I am very pleased to read that you enjoyed the room, the service provided by our staff and our location, we are indeed, very well located to reach the main sights in Lisbon.
Concerning coffee and water, we do, as you mention, offer the first set of capsules and bottles of water. For refillments, Room Service can be contacted and you will be charged accordingly. However, after the first stay at a PortoBay Hotel, as a Prestige Blue Member, guests will have special discounts and benefits. At PortoBay Liberdade, these benefits include a bowl of fresh fruit on the first day of your stay, coffee pods and water - every day.
I am looking forward to welcome you in the near future.
Kind regards,

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Reviewed 31 July 2018 via mobile

Excellent stay at Portobay hotel in Lisbon. Great hotel, excellent service, beautiful room, swimming pool and hotel equipment, the right hotel size. And perfect location downtown Lisbon! Everything you need for holidays!

Stayed: July 2018, travelled as a couple
1  Thank Christophe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia_Rio, Diretor-Geral at PortoBay Liberdade, responded to this reviewResponded 31 July 2018

Dear Guest,
Thank you for taking the time to provide your feedback about your recent stay in PortoBay Liberdade.
I am very happy to read that you appreciated your stay, the service, the room and all the facilities. Our location is indeed perfect for guests who prefer to be out of the constant buzz of the city centre, as we are in a quiet area just off Avenida da Liberdade, being very easy to access all major tourist attractions.
We look forward to your next visit,
Best Regards,

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Reviewed 30 July 2018

We stayed here for our 25th anniversary, they made us feel special with a welcome note and bottle of champagne. Loved the service and hospitality. The spa services and aqua were great. The location is good and central. Thank you.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank AnuragA136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia_Rio, Diretor-Geral at PortoBay Liberdade, responded to this reviewResponded 31 July 2018

Dear Guest,

Thank you very much for choosing PortoBay Liberdade for such a special occasion.
I am delighted to read that we were able to make you feel special and that you appreciated the facilities and our location.
We look forward to your next visit in the near future.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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