Dear Eva G
I take note of your comments and must confess that I remain a little perplexed.
We have a habit of contacting all our customers, something that is absolutely not practiced by other institutions, around 17 or 18 hours to reconfirm the booking, a special attention that we want to give our customers.
By your comments, I do not know if your reservation was guaranteed by credit card or not, but the procedure is to guarantee the accommodation.
We have never left a customer without an accommodation response and we would of course ensure our responsibilities
Our breakfast is a buffet, on a pretty nice schedule I find, 6:30 - 12:00, a self-service buffet consisting of different types of cereals, different type of bread, pastries, gluten-free products and / or lactose, orange juice fresh, cold cuts and cheeses, fresh fruit salads, yogurts and cottage cheese, hot drinks, pastry traditional Pasteis de Nata all this at will for 6.90 €, hard to find outside.
Your comments are however of our interest because it is important that we can constantly question ourselves to improve day after day our services and customer service.
Again thank you
Best regards
Sylvie Lopes