Lovely hotel with extremely nice staff. Not in the centre of town but next to the underground station, so easy to get around. David on the front desk and David in the restaurant were very kind and helpful as were all the staff we met. Recommend this hotel!

Please, allow me to enumerate spontaneously all the positive points during our stay :
1. Executive lounge 24th floor:
If there was a prize list for the employee of the month, it should return to Valter, Daniel, Luis, Sofia, Mariana and Roque the excellent bellhop. All of them are really focused on customer satisfaction.
2. Sete colinas restaurant :
Suleiman ! An example for everybody thank you again for everything
3. TheSPA:
It was a great moment of pleasure and professionalism. Daiane, one of their therapists was outstanding.
4. Executive Suite # 2007 :
The suite is very spacious with all we can imagine to find out in such an hotel of your category. Nothing special to comment except to underline the big comfort which characterizes it.
The products in the bathroom were an excellent appeal to go to the SPA.
Service Loundry :
Fast, efficient nothing to add, well done.
When we make or choice an hotel like yours, our main expectation is a high service level for your residents.
I wish to share with you what badly passed :
1. Housekeeping :
Cotton Tips : we asked to get 3 of them every day : it seems to be simple and not to cost a lot, but it was impossible to do.
We used to leave empty shower bottle on the floor : it was at the same place in the evening.
We asked four glasses to taste a famous Porto bought in a Lisbonne cellarman. We had the glasses but they even remained dirty in the table the day after.
We asked for small bottles of water : we never had them. On top of that, at the same time the room service called and asked for a trolley for another room. During the call, we talk about the small bottles of water. The room service was not aware of our request and was only focused on the trolley. Nobody apologied for that.
I came into our suite when they were doing the housekeeping : the door was full opened. I came in and out but anybody saw me. In chance, all our precious elements were in the safety deposit box.
2. Guest Services :
Another day, one hour and a half before living, we asked for a taxi for 6 people. We were told that it was not possible. This respond was quite amazing since 2 days before, thanks to Roque the bellhop he manage to get one in 10 minutes.
Accordingly, I requested to talk with the duty manager and met Miss Vera Rosado.
I spent time and shared my disappointment to her. While she was implying she wanted to make us a gift. I shared our project to visit Obidos and she was arguying for the advantages of having a personal car with driver to make a visit.
3. Private driver and car :
I invited my friend for a one day visit to Obidos.
The driver suggested to go to Fatima, take lunch in Nazaré and return through Obidos.
At our arrival in Nazare, the driver drove us to a restaurant of his choice (« One of the best » he told us) and we discover that we have no alternative. The restaurant was very loudy and people were sitting in narrow places.
The worse came after when we start eating : none of us was satisfied : either too much cooked, too salted... Nobody finished his plate.
I received a manual bill. It was not possible to speak to the manager. Our driver had gone, and I had to pay. I was really annoyed.

Back to the executive lounge, I shared my insatisfaction and informed I didn’t want to pay for the service.
It is quite strange that « the VIP Customer » should be driven to such restaurant without any other alternative.
After discussion, we were told that our meal should be reimboursed ( i received an envelope with cash the day we left). I didn't think by going to an hotel of this level to have this disappointments.

Actually it is not the typical tourist hotel. It is located in the banking district and more the business hotel. Nevertheless I had a great leisure stay in this hotel. Location is still good to all attraction in Lisbon. Staff is amazing, food is good - breakfast always busy but very good buffet variety. I liked most the view from our room. Especially interesting to see the incoming airplanes from my window. Nevertheless it was not loud.