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Reviewed 12 November 2018

Unexpected hospitality and perfect quality of staying. Main building of the hotel is heritage and so chik! I guess this hotel must have in Lisboa. Food is perfect,exactly breakfast. So quite place for rest.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Climber22330684194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 weeks ago


Dear Climber,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2018

This is an elegant hotel. Staff a little stuffy for my liking but it is 5 star. We were on a tour so tour company choose, not us. Breakfast buffet was very good. The only issue I had was the location. You're not near any of Lisbon's attractions so you either walk a LONG ways or take taxis, which are reasonable.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank dluci44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 weeks ago


Dear Guest,
Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

We stayed in seven 5 star boutique hotels while traveling from Barcelona to Madrid to Porto and then to Lisbon and we could not have chosen a better place to stay for our last night before returning to New York.

This hotel was built by one of the wealthiest people in Portugal a, just before the turn of the century, after he made his fortune importing cocoa from Africa. Every room in the main Hotel is as elegant as you will find in any palace.

We enjoyed our first lunch at the Garden House while our room was being readied. The gardens were magnificent and well manicured. There are two swimming pools...one indoor and one outdoor and a full service spa with all the treatments you could want.. We ate in the Valle Fior Restaurant in the hotel which is billed as one of the best restaurants in Lisbon

The staff was welcoming and very eager to "show off" their hotel

You can reach the Lisbon waterfront in 10-15 minutes (allowing for the very heavy Lisbon traffic) by cab

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 weeks ago

Dear Jay K,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Very well kept and felt relaxed and comfortable. The pool was really nice, including the jacuzzi. The breakfast was good. The staff are friendly. The location is far from downtown Lisbon but I appreciate the option of free shuttle. The place is close to Belém. More helpful suggestion for restaurants would be appreciated.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Jann Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 weeks ago


Dear Jann Patrick,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,
Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018

This hotel is the best yet! What a marvelous stay! If you want to feel like royalty, just stay here. We had a standard room which was spacious with a lovely view of the gardens and palace. The grounds are so beautiful and the pool area is breathtaking! Every area of the hotel is spotless. Don't hesitate to book this palace!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank OnAir63383614693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 weeks ago


Dear Guest,
Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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