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Tivoli Avenida Liberdade Lisboa
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Reviews (3,958)
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1,806
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All reviewssky barviking cruisecollection roomrooftop restaurantstar hotelnice hoteloutdoor poolper daytop flooravenida liberdadeexcellent locationnice roombreakfast buffetcentral locationcitydourointernet
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Reviewed 3 weeks ago via mobile

Lovely property. Great service & amenities. Lobby was beautiful. Within walking distance to shopping & dining. Wi-fi fast. Lobby bar had piano music & also served very good bar menu. Shy bar had a fabulous view

Stayed: May 2018, travelled as a couple
Thank LindaBob43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your recent stay experience at Hotel Tivoli Avenida Liberdade. We are happy to know that we met your expectations and rest assured that I will share your comments with the entire Hotel Team.

Thank you again and hope to welcome you back soon again in Lisbon!

Kind regards,

Miguel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We would like to give Simmone at the concierge desk recognition! She was very helpful in making dinner reservations for us. She always had a great attitude and smile, Our room was immaculate! The staff very courteous. The breakfasts were delicious!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank jwarrenbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this reviewResponded 3 weeks ago

Dear Guest,

It was our great pleasure taking care of you on your visit to the Tivoli Avenida Liberdade Hotel and thank you for taking the time to share your experience on Tripadvisor.
We also value your comments regarding our experience team recommendations. Rest assured that your comments have been shared with the entire team.

We look forward to welcome you back!

Sincerely,

Miguel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Centrally situated smart lobby .House keeping poor insufficient tea bags no milk cartons in room .No hot water for the first 24 hours .Breakfast so so in an over crowded room where we were invited to share a table with other guests .Not nearly 5 star and there are many better nearby alternatives for less money .Front of house staff friendly .

Stayed: May 2018, travelled as a couple
1  Thank dinnydom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this reviewResponded 3 weeks ago

Dear Guest,

First of all, I would like to thank you for taking the time to share your candid opinion. Only by receiving the feedback of our guests can we strive to improve and to provide a better service and a better experience.

Regarding the issue you mentioned, I would like to apologize for what happened. This is not the level of service that we provide to our guests, and rest assured that I'm already in contact with the departments involved to understand what happened and to make sure this does not happen again.

We would love to welcome you back at Tivoli on your next trip to Lisbon in order to regain your trust.

With my best regards,

Miguel Garcia,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Very noisy room, we could here workers in the street during the night and the airconditioning which was below our window on the groundfloor, even though we were at the 6th floor! The hotel was not very welcoming. Very good breakfast.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank cs646262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking the time to provide us with your candid feedback. We strive hard to provide great guest comfort and service to all of our guests and are disappointed when we fail to do so.
We are deeply sorry to read your insatisfaction regarding the noise during your stay. I have forwarded your comments to the Maintenance Department for review and further action.
Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience.

Conscious that any explanation cannot completely erase the unsatisfying experience you have been through, I hope you will give us another opportunity to regain your confidence.

Kindest Regards,

Miguel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed here a couple of weeks ago and even though the staff were great I was very disappointed with the service! Definitely not what one would expect for 5 Star. After our first night the toiletries were not replenished, neighter was the tea, water etc. On our second evening nobody had arranged our room. Also on the Saturday night we decided to eat in the lobby which was a disaster! Waited for ages when our food came no cutlery or napkins. I must say there were only two people on duty to look after a very busy bar . They did their best , especially Vladimir who seemed to be quite embarrassed with the setup! We had enjoyed the Sky Bar on the previous evening, great spot. Also there was a very good breakfast selection!

Stayed: April 2018
Thank maryPANGBOURNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking the time to provide us with your candid feedback. We strive hard to provide great guest comfort and service to all of our guests and are disappointed when we fail to do so.
We are deeply sorry to read your insatisfaction regarding our service. I have forwarded your comments to the Head Departments involved for review and further action.
Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience.

Conscious that any explanation cannot completely erase the unsatisfying experience you have been through, I hope you will give us another opportunity to regain your confidence.

Kindest Regards,

Miguel Garcia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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