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All reviews steep hill city centre breakfast room is quite small metro station housekeeping staff are room was clean safe area nice balcony weekend break budget hotel hotel is located triple room decent hotel visit lisbon minutes walking comfortable stay would highly recommend this hotel
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4 - 9 of 514 reviews
Reviewed 20 September 2018 via mobile

We stayed there for almost a week and we are pleased with everything. The room was clean and organized; the folks at the front desk were super friendly answering all our questions and giving us directions about places, etc. There is a parking lot available for a modest extra fee and the breakfast was good and well presented. There is also a lookout where you can combine coffee with a beautiful view. The metro station is really close, about 5 minutes walking.
I think it’s a safe area because we walk late at night and there were people walking along us. I would stay again if I have the opportunity.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Dqvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2018

Stayed here two nights and couldn't be more pleased. Front desk folks were extremely helpful, answering all questions and in one case going above and beyond to make a phone call on our behalf to straighten out a computer glitch with our toll pass. Breakfast was excellent and there was ample parking underground (for extra charge). The metro station was an easy walk away so we were able to enjoy everything in Lisbon hassle free.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Moshen777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

Cleaning lady didn’t lock our door, we got stolen 150€, manager offered us free breakfast (2p, worth 18€) can you imagine! Lucky for us we didn’t get our id’s stolen. Staff is not to blaim, they did their research. If the manager were in our place, i wonder if he would be content by the taken measures.

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank islandhopper1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nena F, Director of Sales at Hotel Dom Afonso Henriques, responded to this reviewResponded 9 August 2018

Dear Traveller
We appreciate all feedback sent as we believe this is an instrumental, reliable, unbiased and useful platform to exchange information amongst all globetrotters.

As far as this episode is concerned, it is vital for all parties involved to ensure an accurate events' depiction.
We confirm your information to the Front Office Desk that Housekeeping had not completely shut the door, leaving it semi-shut.
Please note we take full responsibility for this fact and we apologised profusely then for the incident and reiterate our heartfelt apologies again here.
This was an error that was dealt with internally and we always took responsibility as far as you, the guest, was concerned.
The matter was immediately addressed with both Housekeeping and the Front Office Managers to ascertain what had happened. Furthermore, CCTV footage was meticulously examined in order to ensure nobody else had entered the room. Nobody did thankfully!

As per information conveyed by you at the time, as well during Check Out, there was no mention of any valuables or any other items missing from the room. We were thorough in this matter and had you informed us of any occurrence of the sort, we would have certainly taken the proper measures, including filing a Police report as well as activating our insurance policy.
The complimentary breakfast offered was a gesture of courtesy to somewhat mitigate the inconvenience caused with the Housekeeper's fault.

Again, it is crucial to emphasise you informed us there were no items/ valuables/ cash missing from your room.
We pride ourselves in being professionals and always be accountable for any mishaps or mistakes that may occur, as unfortunately was the case with the door. But not with any non-claimed 'missing' items.
We remain at you disposal for any information deemed necessary.
Best regards,
Hotel DAH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

We chose a triple room for our family of three as reviews commented on the rooms being small. The triple room was indeed spacious and we all slept extremely well despite it being on a main road-we are very light sleepers. The beds were very comfortable. It’s possible that a double room with an extra bed would have been enough and at that price, £78, it would have been incredibly good value for Lisbon. The room was very clean and it had a balcony where we could enjoy a beer after our child had gone up bed.
The breakfast room is quite small - there is also an outdoor part which has some ok views over Lisbon... you can see the river. The food selection was good: coffee and pastries were good but the croissants looked very dry.
Location was good although it is an uphill trek from Alameda - which is on the red line. This was very convenient for getting to the airport.
The staff were very helpful and polite
For a two star hotel I was impressed

Date of stay: July 2018
Trip type: Travelled with family
1  Thank Quantumdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018

We stayed in this hotel for 15 nights. The hotel is near to the metro station. The front office agents (Horácio, Ana, Andreina, Susana and Cyndna) were so friendly, hospitable and attended to our needs. We left the hotel at 4:00 a.m. for our flight and Horácio helped us with the luggages and followed up on the transport service. He was very professional. Though this is not a five-star hotel, the front office agents have rendered a five-star service and we would highly recommend it to other tourists. We would definitely stay there again should we visit Lisbon in the future.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Angela I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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