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Reviews (1,605)
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All reviewssteep hillstar hotelgreat hotelminute walkmodern hotelbarrio altopastriesstayed here for one nightrain showerbreakfast staffrooms are spaciousnice bathroomreception deskhotel staffbreakfast was excellentloved this hotelon foot
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11 - 16 of 1,605 reviews
Reviewed 2 May 2018

Stayed here for a weekend with a group of friends.
Hotel staff where very welcoming and polite, allowed me to use the gym while my room was being prepared and could use the shower to get changed afterwards.
Rooms where very comfortable and quiet. I was next to the lift and didnt hear it once which is unusual for the majority of hotels.
Good location.
Didn't have breakfast there but plenty of places within a few minutes walk to have breakfast at,
The gym is sufficient for a few days stay.

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Graham G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2018 via mobile

We loved our stay at the Eurostars Das Letras. First of all, the staff is super friendly and helpful. Special thanks to the front desk staff and the breakfast staff!
Our room was big, the bed was huge, the AC worked great, and the bathroom was well-equipped and roomy. Breakfast is AMAZING. There are so many different options. There’s pretty much food for every single taste or craving... top notch.
However, what we loved the most was the amazing and thoughtful gift we received from the hotel because we were celebrating our anniversary (see photo). We were absolutely blown away by this surprise. Great service. Thank you very much for making our stay wonderful. Would absolutely recommend the hotel.

Stayed: April 2018, travelled as a couple
Thank MargaritaDelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We went to the Das Letras location early in the morning hoping to checkin for the day after an early travel morning. Though das letras had no rooms available, Marcia helped us book a room with immediate checkin at the other Eurostar Lisbon location and even paid for the cab to take us there. She was so helpful and went out of her way to make sure we were accommodated. Thanks!

Stayed: April 2018
1  Thank Abigail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

- quality of the hotel completely inadequate when it comes to the price and for 5 stars hotel
- cleaning service not organised (every single day something was missing eg. ropes, towels, glasses, didn’t clean appropriately (toothpaste on the floor wasn’t cleaned during the whole stay)
- rooms: floors not renovated, old furniture often destroyed
- lifts: long waiting time and ques (especially in the morning)
- welcoming pack: some rooms didn’t receive the wine, nothing above standard
- weirdly adjusted prices - especially between 2 guests room and 1 guest room
- price inadequate to what is offered
- small breakfast: low variety of choices - again nothing above average
- first time in my life had to be instructed how to use shower in the room
- loads of missunderstanding with the reception: nothing was fixed without double or even more amount of asking
- remote controls broken: fixed with scotch tape - RIDICULOUS for this price
IF YOU PLAN TO VISIT LISBON DON’T CHOOSE THIS HOTEL - it’s not worth it’s price!!! better look for even 4 star hotel with better recommendations.

Stayed: April 2018, travelled with family
3  Thank AniaWolfgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Great hotel in terms of location, roomy rooms, wide variety in breakfast and overall hotel facilities were excellent.

Unfortunately there were too many disappointments as hotel room was not cleaned twice, bacon/scrambled eggs/sausages were cold and last thing was that yougurt was served as outdated.

Luckily during our stay staff was able to improve things accordingly and looking forward that service will stay on 5* level since otherwise hotel is excellent.

Stayed: March 2018, travelled as a couple
Thank Risto W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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