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All reviewscentral atriumoutdoor poolconverted hospitaltop floorbeautiful buildingample parkingold buildinglounge areamodern amenitiesspecial suitemain courselovely cityhistoric centerbreakfast was excellentsuperior roomseparate roomsmall city
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Reviewed 26 July 2018

Don't go to this hotel. When everybody goes there, it will be to busy and we will not have that excellent experience anymore. We love to feel the Portuguese hostility and the kindness, that we experienced in this hotel and in the restaurants that we visited in Viseu.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Puntman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 27 July 2018

Dear Puntman,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location close to the city center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

Beautiful hotel. Lock on the hotel room did not work. Wasted 40 minutes instead of assigning us another room. Lack of innkeeper skills. Breakfast was good. Large selection and lots of fruit. All in all it was good. Sometimes you need a hotel manager that is over the age of 29.

Stayed: July 2018, travelled as a couple
Thank Mitchell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 27 July 2018

Dear Mitchell F,

Thank you for taking the time to share your feedback following your recent visit to Pousada de Viseu. I hope that you had a pleasant return journey.

I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all elements of dissatisfaction and excel in meeting your expectations.

We are looking forward to welcoming you back in Pousada de Viseu.

Yours Sincerely,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA

THE TIME OF YOUR LIFE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

This hotel has been restructured under the architecture of the old Hospital of the city, from the first half of the 19th century. The hotel is beautiful, charming and the breakfast superb. It has a spa area, restaurant and swimming pool, catering to all types of public.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank andreaepaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 27 July 2018

Dear andreaepaulo,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location close to the city center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

A very nice, calm, clean and friendly stay. The hotel is very central with all the facilities for our family. Nice people everywhere. It was a very pleasant time thanks to all the staff. Good morning humor with positive interaction with the kids. Thanks.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Traveler236985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 27 July 2018

Dear Guest,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location close to the city center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018

We loved the ambiance of this property- the Pousadas are the only way to go while traveling in Portugal.

Sumptuous breakfast with terrific service. A caring staff with the manager specifically asking if we enjoyed our stay and if all was to our liking. Well appointed gym.

Only wished we could have stayed another night but, our travels moved us along to continue our tour of this wonderful country.

Room Tip: Quiet rooms with well-insulated windows- slept well on the third floor
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank robert h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 16 July 2018

Dear robert h, Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location close to the city center. We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE. When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada. Kind regards, Tiago Gonçalves General Manager PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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