The price was very good for the week and our host was quick to respond to our needs. We were pleased to find a bottle of wine and fruit left for us by our hosts. The rental price was good.
Otherwise the cottage needed brighter lighting and a good heat source as it was chilly the whole week we were there. The one small electric space heater in the living room was not enough.The grass in the yard needed mowing, being about 10 inches tall. This gave the yard a very unwelcome, neglected appearance. The cottage was musty which made it uncomfortable to be there much. Again, a suitable heat source would help this situation.
The yard also needed a general tidying up as there were things pushed against the wall behind the laundry building that probably could be discarded or hidden from view. This would help make the area much more welcoming to guests.
These improvements would make a big difference in guest satisfaction.
|How helpful were the directions to the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities|
It started badly when we could not find the house because we had no written directions. The woman who met us spoke no English so could not provide any information about the house - it was all trial and error and numerous calls to the property manager. Our towels were still damp so the first thing we had to do was try to find the dryer (which then worked only marginally).
The house was cold, dark and very damp and musty. When cupboards were opened in the hutch, it smelled like something had died in there. The corrections to the mustiness problem have not been effective. We ran the specs heaters (when we could find an outlet that worked) to try to take the dampness out of the air.
The pictures of the 'garden' are very misleading. It is more like an overgrown prison yard with very high walls, very little view and two flowers. There is a large metal door at the back which takes you out to an area over the cliffs but you need to be very strong to open and close the latches
The neighboring dogs (which seemed to be at all the houses) barked all night long, making sleep difficult..
Kitchen was reasonable well equipped.
We spent as little time as possible in the house.
i will try to be constructive. In my opinion,written directions to the property would be more helpful than a video. After a call to Edgar we were able to find the cottage. He did tell us that we would be met by his wife,not him as expected. She is a very nice woman,however she did not give any basic information about the appliances which necessitated another call to Edgar to learn how the oven and stove worked. He did come and show us thatThe stove requires being lit with a match. The oven also was tricky to figure out how to operate. When we arrived we found clean but damp towels folded on the beds. So damp that they had to go into the dryer.
A few days into the stay , we lost hot water. Again I called Edgar who was very apologetic and did respond quite promptly with a new bottle of propane.
In my opinion , written instructions for each of the appliances in multiple languages should be provided for for guests. This would cut down on the number of calls to Edgar who we did find to be very responsive.
Another issue but not related to the property is the neighborhood dogs that bark at all hours of the night. Again, this does not relate to the property but after a long day of touring a beautiful island, who wants to listen to barking dogs ?
This is a spacious house with beautiful high ceilings and lots of character. The ocean, cliffside location is a nice one--although the town was not my favorite in Sao Miguel. We did have some small hiccups upon arrival, but our host Edgar was responsive. If you are looking for an older place with character and a local feel, this is a nice choice. Upgrading the windows/doors (flying ants made their way easily through the front window, covering it) and adding a heater/dehumidifier/AC unit would have made our stay a lot more comfortable. The damp feel and musty smell of the house made sleeping difficult for me.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Friends getaway||Older travelers|
|Families with young children|
Lovely little cottage with everything to make it our home away from home. The only thing we were missing was a nice tall standing lamp so we could read at night. Otherwise, everything was as described. Thank You.