The resort itself I’m sure was once five star but sadly not anymore. I booked two apartments for 9 nights and went with a friend and my two elderly parents to celebrate their Golden Wedding Anniversary. The staff are superb and was breakfast. Unfortunately our apartments were far from 5 star and on entering I was shocked at the state of the apartment. Sockets hanging from the wall, badly stained sofa bed, chunks out of the wall, blistered plaster and paint. What looked like mould or water damage. After complaining reception offered to send house keeping, but as you can see from pictures house keeping weren’t going to be able to fix these major issues. We were informed that we may be able to be moved the following day. House keeping did come and clean the sofa bed but we still felt we couldn’t use it. We did use the shower which was super powerful and one of the best I’d used. The kettle was filthy and had green gunge in it, I took it to reception and they did replace it promptly for us. We were moved the following day to an apartment that was a little better, however we struggled to get hot water and the shower was a trickle. My parents apartment was okay. They did have a few issues like broken hair dryer, missing towels etc but these were promptly rectified. The staff were very helpful but unfortunately the apartment was a huge let down. Breakfast was excellent and we made sure to be there early as if not you had to queue for a while. We used the gym, spa and games room and these were adequate. Meals in the evening were themed and enjoyable. Earliest sitting was 7pm which was a little late for us but we tried to make the most of the experience. This was to be a very special holiday after long illness and to celebrate my parents anniversary. It sadly didn’t live up to expectation and no compensation was received.

Lovely resort in a fabulous setting. The service was first class - very attentive. We enjoyed the pools, breakfast, bar and the Gastro Pub restaurant. The location is great with easy access to scenic boardwalks along The Ponta da Piedade. The beach is also a short walk. We'll be back!

The pictures on the website and activities shown are what sold us this hotel, however when we got there we had a few minor (I mean minor) niggles about the "5*" hotel.

1: pathways are in some places quite dangerous, my 2 year old fell over a couple of times on un even ground

2. Grass is not green, golf wasn't available and the gym appeared to be in a disused out building

3. Football pitches not open (my son was looking forward to playing football)

4. The childrens play area is the furthest away it could be, it was rusty in some places and not well looked after

5. The room itself was pleasant and well appointed, however the pull out bed in living room was highly uncomfortable, it had a stain on it..... there was loads of dust under the cabinet, the sofa had a stain on it, the coffee table had scraps and dents to it (making it look untidy) there was paint bubbling in the bedroom, not what you would expect from a 5* resort

6. On the last day the hair dryer blew up and flames soared from it....

It's a lovely place in a brilliant location could not say that at all, plenty of space by the pools, lovely views just think that could of been so much better.... I've stayed in plenty of high class resorts and was looking forward to this place, unfortunately it was outdated, cleaning not up to 5* standards and general maintenance of place not 5*...... cannot fault staff at all... just needs a good tidy up, and update to website as the place I stayed was not the place I looked at booking on the website.