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Stoke Rochford Hall, BW Premier Collection
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Reviews (1,538)
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All reviewsstately homebeautiful groundsafternoon tealovely settingboth morningstwo night stayself serviceshort breaksconesboth nightsbuffet stylesunday lunchrelaxing breakfood was lovelyfull englishyogurtmansion room
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Reviewed 4 weeks ago via mobile

I stayed at Stoke Rochford Hall for business and was impressed by the Grade 1 Listed Building which was located in great surroundings.

The food was very nice and the customer service from Lorraine was brilliant.

I would recommend visiting Stoke Rochford Hall

Stayed: April 2018, travelled on business
Thank Manjinder K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke Rochford H, General Manager at Stoke Rochford Hall, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Hi Manjinder K,
thanks for your great review.
Were all pleased you loved your stay and I will pass on your regards to Lorraine.
Hopefully we will see you again very soon.
best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My sister and I went for a 2 night stay from a buy a gift voucher. We were meant to have a twin room. They confirmed double so we told them our booking was for a twin. Seemed happy to sort it, got to the room to find it was a double. Didn’t get to stay in the main house we were instead in the converted stables which are seemingly more commonly used as self catering rooms. A bit out of date, leaking bath so even if you wanted to relax you can’t and space in room not really used as well as you’d expect. Breakfast was disappointing too. Grounds are quite nice but wouldn’t bother returning.

Stayed: April 2018, travelled with family
Thank samarjhay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke Rochford H, General Manager at Stoke Rochford Hall, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear Samarjhay!,
thanks for your review.
It really is a shame that you wont be bothering to return...we are investing a lot in the hotel at the moment including redecoration and new furnishings for many of our guest rooms; perhaps you should reconsider?

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Reviewed 4 weeks ago

Beautiful grounds ... And fabulous impressive hall....
Afternoon tea was a gift for 2 from Buyagift
We Received a warm welcome, very polite and helpful staff
However here are some Tips we feel would improve the actual eating experience
Firstly the music was really LOUD, started off with Adele, then went to dreary depressing CELLO classical music...
Why not use vintage China crockery, and use a proper cake stand,
I didn't like sweet and savoury next to each other on a piece of slate
Why not "Home make" the cakes and scones......these were shop bought cakes and bread,
French stick loaf thin sliced with bit of crispy bacon on not really dainty!!
Or tiny roll with houmous and sliver red pepper.....was expecting the traditional cucumber sandwich, not pre sliced cheap cheese and pickle....
Why serve the cream and jam in sherry glasses???
Overall the food was disappointing, and not much of it.....would have been nice to be offered choice of what was served.
We did get the teapot refilled, although I don't think any extra tea leaves were added!
I cannot fault the staff, and that is why we didn't complain.
I suppose with these voucher schemes, the venue don't actually get much...I would have only paid £8 max for each person ...think the voucher was £35 for 2

Room Tip: Only had the afternoon tea so cannot comment on accomadation
Stayed: April 2018, travelled with friends
1  Thank deedee d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke Rochford H, General Manager at Stoke Rochford Hall, BW Premier Collection, responded to this reviewResponded 4 weeks ago

Dear DeeDee,
thanks for your review.
We are pleased to hear that you enjoyed your visit. I just wanted to let you know that we're in the process of enhancing our afternoon teas, which, for the warmer weather will be available in our amazing Orangery or even outside on the terrace.

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Reviewed 4 weeks ago via mobile

On arrival the stunning drive down to the hotel is lovely
Once you get into reception it is dark big and withered
Unfortunately the hotel is in transmission with BW
The lift was out of order 2 days.housekeeping needs to keep this place clean, it's quite dirty in areas food n coffee stains on walls
We ate in the resteraunt which was overpriced and 3 choices on starters/ mains/puddings, the inexperienced waiters are not tentative at all for your needs waiting till mains for wine isn't really acceptable
The snooker table had been vandalised which is a shame
The gardens are a lovely walk
But advertised as having a pool and sauna in the hotel is in fact on another part of the estate
The reception bar was closed when we had finished our meal which is bonkers why ?
All in all would I stay again ?
If BW get a grip on customer needs / get a grip on the cleaning and bring the pool n spa in hotel . They are onto a winner for spa days with golf course next to hotel !
If afternoon tea wasn't so expensive maybe we would have tried it.
Having no website is brutal for any business, this needs to be up and running asap
My advice take a hit close the doors for mass refurb and open in a few weeks fresh and ready to go at the prices your charging people would then be happy to pay
Having a 19inch television in a suite really isn't the way forward
Get rid get 32inch smart tv's in your rooms
M

Stayed: April 2018, travelled as a couple
Thank Micklemoose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke Rochford H, General Manager at Stoke Rochford Hall, BW Premier Collection, responded to this reviewResponded 4 weeks ago

Dear Micklemoose P,
thanks for your review.
We have just linked up with Stoke Rochford Golf Club to bring fabulous new facilities to the hotel which will all be featured on the great new website which will go live on 1st of May.
Talash Hotels are continuing to invest heavily throughout the business and the five minute walk through our lovely grounds to the leisure pool has been enjoyed by the majority of our guests for several years...
thank you for your comments.

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Reviewed 4 weeks ago

the hotel staff were excellent , from cleaners to managers. reception staff knowledgeable friendly nothing to much trouble for them. bar staff was very good but at times they were lot of people waiting. I personally enjoyed all my meals in the dining hall . room was large and very clean .yes I would return

Room Tip: we stayed in a mansion suit
  • Stayed: April 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank mervmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke Rochford H, General Manager at Stoke Rochford Hall, BW Premier Collection, responded to this reviewResponded 4 weeks ago

Dear Mervmay,
thanks for your review.
Its really pleasing to hear that the staff weer excellent and you enjoyed everything about your visit.
We are continuing to enhance the hotel with ongoing investment soits also great to hear that you will be returning soon.

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