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Reviewed 21 September 2018 via mobile

I was very satisfied with hotel Novotel in Charleroi. Nice fresh rooms with enough space. Very helpful staff, especially Laura from reception. Always happy to stay with Accor hotel. During my stay hotel organized small party and it was great event with nice drinks and music. Good choice!

Stayed: September 2018, travelled on business
Thank PavolK135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheV1456, Front Office Manager at Novotel Charleroi Centre, responded to this reviewResponded 24 September 2018

Dear PavolK135,

What a great feedback for us !!!
ONE WORD : THANK YOU
Of course I will share this with the whole team, I am sure it will serve as an encouragement for them as they are working hard everyday to give the best service possible !

We hope to welcome you again soon !!!!

Regards,

Christophe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

This new Novotel is part of a new shopping mall right in the centre of Charleroi. You park in the Rive shopping car park (underground) and then catch the lift up to the hotel.

Clean, new and central. The town is a bit quiet at night, but we were just passing through for one night. (We loved the v busy Thai restaurant 3 mins walk across the square).

Breakfast is expensive so we ate at a nearby cafe.

  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank familyinabackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheV1456, Front Office Manager at Novotel Charleroi Centre, responded to this reviewResponded 12 September 2018

Dear Kate,

thank you very much for your coments regarding your stay at Novotel Charleroi Centre.
It is with pleasure that we will share those with all of our team !


We are looking forward to welcome you again soon !!!!

Kind Regards,

Christophe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

The instruction son the site could be better for those arriving by car, follow the signs to Rive Gauche parking, then as you go through the car park barriers you will see a mural (photo posted) which is the lift directly into the hotel, the mural is to advertise the bar and restaurant of the hotel.

This is a modern new Novotel, with friendly help full staff, great greeting from the receptionist who also showed us to the lift and explained where everything in the hotel was situated, there are some things that need smoothing out, but the staff more than make up for it, we had dinner there on the terrace nice selection and good quality food, breakfast in the morning is split over two areas with a reasonable selection, its self service in the morning.

The service for dinner was a bit disjointed, but that is part of any new hotel finding its feet and the staff were always pleasant.

This is now our go to stop over hotel, the car park is well lit, you get a 50% discount which meant overnight parking was Euro 5.20.

A second bottle of water (not in plastic) would be a nice touch when there are two people staying

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank varney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe V, Front Office Manager at Novotel Charleroi Centre, responded to this reviewResponded 26 June 2018

Dear Varney,

We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Regarding the instruction about the parking, we do our maximum to accelerate the process to have street panel.
Also, we suggest to use smartphone GPS instead of car GPS as they are not up to date.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Christophe Vantyghem
Front Office Manager

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Reviewed 30 May 2018 via mobile

Nice hotel, spacious room but a nice little bathroom. Room is fitted with a mini bar however it’s empty, only one bottle of water which is free. If you require another, you must buy. Reception is nice and informative. Nice bar in the lobby. Good choice for breakfast.

Stayed: May 2018, travelled on business
1  Thank seanf992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheV1456, Front Office Manager at Novotel Charleroi Centre, responded to this reviewResponded 17 September 2018

Dear Sean F,

Thank you for taking time to tell us about your experience at Novotel Charleroi Centre !

We're happy to read that you had a great stay with us and we hope we will welcome you again soon.

Regards,

Christophe

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Reviewed 25 May 2018 via mobile

It was wonderful staying in a brand new, modern, stylish hotel. Staff were always pleased to help, and were super friendly.
The desk and recliner chair in the room were not appropriate to spend hours working on my laptop. More appropriate for watching tv. So I worked in the lobby.
Location is right next to a huge shopping mall. The problem is that everything closes at 7pm so the area is completely dead and boring at night.

Stayed: May 2018, travelled on business
Thank Wayne88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheV1456, Front Office Manager at Novotel Charleroi Centre, responded to this reviewResponded 17 September 2018

Dear Wayne88,

Thank you for your coment's

I'm happy to read that you had a great stay with us and I will share your coments with the whole team !
I'm sure this feedback will serve as an encouragement for them !

We hope to welcome you again soon.

Regards,

Christophe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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