Clean room and comfortable beds;
Adequate space;
Polite and helpful staff;
Shower, particularly on the 5th floor, with very weak water;
Expensive price of mineral water;
Few breakfast options for those with intolerances and those who cannot eat sugar.
Prezado Northstar51324678003,
Agradecemos por dedicar seu tempo para compartilhar sua experiência conosco. Ficamos felizes em saber que, de modo geral, você teve uma boa estadia e que apreciou o conforto do quarto, a qualidade das camas e a atenção de nossa equipe.
Pedimos desculpas pela questão relacionada à pressão da água no chuveiro do 5º andar. Este é um ponto importante e iremos verificar o sistema de água para garantir que todos os hóspedes tenham uma experiência ainda mais confortável no futuro.
Também lamentamos que o preço da água mineral tenha sido uma preocupação para você. Iremos revisar nossas opções e preços para garantir que sejam justos e acessíveis para todos os nossos hóspedes.
Por fim, agradecemos sua observação sobre as opções de café da manhã para pessoas com intolerâncias alimentares e restrições dietéticas. Levaremos em consideração essa questão ao planejar nosso cardápio para garantir uma maior variedade e opções inclusivas.
Agradecemos novamente pelos seus comentários construtivos. Esperamos ter a oportunidade de recebê-lo(a) novamente em uma próxima visita e proporcionar uma experiência ainda melhor.
Atenciosamente,
Zaanhotel Crew
Don’t stay here!
The beds are terrible
We requested to move rooms because our Bed was broken, they moved us rooms and the other bed was just as bad!
They then said there was nothing else they could do. They arnt proper mattresses. they are like little thin mattress. The pillows are also way to thick and we asked for some different pillows and they said they only had one type
Dear W7679SLmollyh,
Thank you for sharing your feedback with us. We are genuinely sorry to hear that your experience with the beds and pillows did not meet your expectations. We take your comments very seriously, as we strive to ensure all of our guests have a comfortable and restful stay.
We sincerely apologize for the issues you encountered with the mattresses. It is clear that this was a significant inconvenience, and we regret that the alternative room we offered did not resolve the matter to your satisfaction. We will be reviewing our bedding options to ensure they meet the comfort standards that our guests expect.
We also apologize that the pillows did not suit your preferences. While we do try to accommodate requests for different pillow types, we understand that having a variety of options is essential for a restful sleep. We will look into expanding our pillow selection for future stays.
Your feedback is incredibly valuable, and we will use it to make improvements to the comfort and quality of our rooms. Again, we are truly sorry for the discomfort you experienced and hope that we may have the opportunity to provide a better experience for you in the future.
Kind regards,
Zaanhotel Crew
What an absolutely beautiful hotel, very clean huge beds. Could honestly say we had the best sleep ever. The staff were fantastic very friendly and welcoming. We ordered room service on our last night and it was great. Ty u all so much for an amazing stay.
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are happy to read how you enjoyed our product and service. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
We didn’t have the best over all stay as the first night we arrived someone else was given a key card to our room and were able to get in which was a shock, we then found out the lock on the door was broken which we thought was strange when someone else was able to get in and when we went down to sort it out the staff acted like they didn’t speak great English although a few hours before when we checked in there was perfect communication. The bathroom had mould around the shower and the room looked different to the photos. When leaving the train station you have to take the hidden elevator outside and it brings you pretty much straight to the hotel but you can see this on the maps and it’s a long way round if you miss it.
Dear J0siebp,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. We fully understand how unsettling it must have been for someone else to gain access to your room, and we deeply regret that this occurred. Please rest assured that we are investigating this matter to ensure that such an incident does not happen again, and we will address the issue with the door lock immediately to ensure the safety and security of all our guests.
We also apologize for the miscommunication you experienced with our staff. This is not the level of service we aim to provide, and we will be reviewing our staff training to ensure that all guest interactions are clear and professional at all times.
Regarding the condition of the bathroom, we are sorry to hear about the mold around the shower, and we will take immediate steps to address this issue with our housekeeping team to ensure a thorough cleaning and maintenance in the future. Additionally, we regret that the room did not meet your expectations based on the photos, and we will review our room descriptions to make sure they are fully accurate and reflect the actual appearance of the rooms.
We also appreciate your feedback about the elevator access from the train station. We understand that finding the correct route can be confusing for first-time visitors, and we will consider making the directions clearer for future guests.
Once again, we sincerely apologize for the inconveniences you faced during your stay. Your feedback is valuable to us, and we are committed to making the necessary improvements to ensure a better experience for all our guests in the future.
We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.
Kind regards,
Zaanhotel Crew
Great location and nice room. It’s only 2 minutes from the station which has regular trains to everywhere, and across the road from a supermarket. We had opted to upgrade which i dont think we would do again as room was just a bit bigger. Had everything we needed.
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are happy to read how you enjoyed our product and service. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
