Very lovely hotel, quiet very convenient location, clean, lovely staff.
We stayed for 4 nights in September 2024 and had such a lovely time, the hotel is in a perfect location with the station a 2 minute walk away and a supermarket across the road. Would definitely go back.
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are happy to read how you enjoyed our product and service. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
Absolutely stunning hotel.
Very friendly and attentive staff who allowed us to check in early which was great as we went the wrong way and wete soaked. Just A tip if you come from the station it's RIGHT then down the escalator. Google maps is not cleae and we weren't the only lost people.
We ordered room service which was really nice pasta, tasted freshly made.
Room was a lovely size the only negative was that the mattress was just a mattress topper and I kept sliding of the bed !
Location is great, near a conviemce store and primark and a few food places. Perfect If you forget anything! Would stay again !
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are happy to read how you enjoyed our product and service. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
I was very disappointed with the service, particularly on the front desk, of this hotel. First they messed up my reservation and refused to honour my rate with breakfast included. It took my travel agent intervening to be able to get them to grudgingly allow us to have the breakfast. By then we had missed one day and they did not compensate me for that day. They never apologized and I had to go back to the front desk to inquire if they were going to fix it once they got my agent's email. One day we only got one towel and when I asked for another, it never arrived. The phone was broken so I couldn't just call down. The coffee machine was also broken. I will say the fellow that came to fix it was lovely. It was the attitude of the front desk staff that was very off-putting.
Dear Juliae,
Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay was not up to the standards we strive to provide. Your feedback is very important, and we deeply regret the issues you encountered during your time here.
We sincerely apologize for the reservation mix-up and the inconvenience caused by the breakfast not being honored as per your booking. This is certainly not the experience we want for our guests, and we regret that it took an intervention from your travel agent to resolve the matter. I completely understand your frustration with this situation, and I sincerely apologize for the lack of communication and follow-up from our front desk team.
Additionally, we are sorry to hear that your room was not fully serviced as expected, with only one towel provided and the phone and coffee machine in disrepair. While we are glad to hear that the technician who fixed the coffee machine was helpful, it is disappointing that these issues were not handled more promptly or efficiently by the front desk team. We are addressing these concerns internally to ensure our service levels meet the high standards we aim to provide.
Please know that your comments regarding the attitude of the front desk staff will be taken seriously. We strive to ensure that all our team members deliver professional, friendly, and responsive service, and I regret that this was not your experience.
Once again, I apologize for the inconveniences you faced during your stay. We truly value your feedback, as it helps us improve our service. We would welcome the opportunity to restore your faith in us and provide a more seamless and enjoyable experience should you choose to stay with us again in the future.
Kind regards,
Zaanhotel Crew
It’s my 3rd time at Hotel Zaan and what like the most are 3 things: 1) The architecture af the hotel and surroundings like 2) the train station crossing the street and 3)the shopping mile. Convenience store is crossing the street as well as the parking place ( Not free of charge). I took the train with my daughter and we were in 10 minutes at the central station in Amsterdam. I can always decide if I want to go out to Amsti ( Amsterdam) or chill and stay in Zaan and its surroundings.
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are happy to read how you enjoyed our product and service. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
These people have no clue how to serve people, the worst experience of hoteling in my life. The reception girl that called (Nurdogan) must be fired immediately because of her rudeness and misconduct.
And if you complain you will got no response from management.
Adding the hidden fees (City Tax) that has to payed on arrival which is all a scam.
Find another hotel, run.
Dear Sir or Madam, Thank you for visiting Zaan Hotel Amsterdam Zaandam and for taking the time in leaving such a detailed review. We are very sorry to learn that not all employees have met your expectations. We think it is the most important that our guests experience a comfortable stay. The employees are usually very accurate with regard to assisting the guests and are very welcoming and friendly. The situation you describe therefore does not match the standard we aim to strive for. We will take this into account and do our best to improve the mentioned aspect. For the city tax in the Netherlands in every city and in everyhotel each guest needs to pay for a city tax. We hope to have the pleasure of welcoming you again at Zaan Hotel Amsterdam Zaandam.
