Dear Guest,
Thank you for choosing to stay with us and for taking your time to leave us a review. We sincerely apologize for the inconvenience experienced staying during your stay. A dirty room is not acceptable, and this is not the standard that we normally offer. Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such important complaint and valuable feedback.
We are very sorry to hear that you found our staff [unfriendly and unavailable] as this reflects in no way the standards of service we strive to maintain in our establishment, and we take these comments very seriously. We would like to know more about your experience so that we can better understand what happened and take immediate actions. Could you please provide us with more details of the specific situation where you encountered problems with our staff? Your satisfaction is our top priority, and we will do our utmost best to improve and provide you with a more enjoyable experience in the future.
We hope to see you again soon in any one of our locations across Europe.
Hotel Manager