My girlfriend and me visited the hotel for 4 days in June 24. The hotel is located close to the center of Hoorn. By car it takes you only 5 minutes, by bike 20 minutes. There is a lot of parking space. The room was clean and calm. The staff was very friendly and the breakfast very good and rich of a variety of bread, fresh fruits etc....
It´s the ideal place to stay for a few days in Hoorn
Dear 244carstenm,
Thank you very much for your kind review!
We hope to receive you as our guest in the future.
Kind regards,
Dieneke
Front-office Supervisor
When arriving at the hotel it is somewhat underwhelming with the casino and cinema! However once you enter the elegant reception you are immersed in a sumptuous experience. The room we had on 10th floor had a fabulous view and was very spacious. The space was immaculately clean. Bathroom was modern, lean and roomy. Breakfast at €20ph is pricey but WOW the choice and yes we had a sneaky glass of fizz. The pool area is lovely but the windows need a good clean! Staff are helpful and friendly making the experience really good.
Dear Elle8104,
Thank you very much for your review. Your kind words are appreciated and will be shared within the team! We are looking forward to welcome you back in the future.
Kind regards,
Jane
Great hotel with fab facilities . Very handy for Hoorn and local area. Bike hire available. Staff friendly and helpful. Bar lovely but pricey . Breakfast excellent- worth the money. Easy free car parking with electric charging available.
Dear M461Qsarahw,
Thank you so much for your review!
We are pleased to see that your stay with us was to your wishes.
Hopefully we may see you again in the future.
Kind regards,
Ashley
Frontoffice Supervisor
Lovely Hotel ample parking. Comfortable Rooms. Good Location. Very good Breakfast. Quiet of a night good facilities.
Dear lenpeak,
Thank you for your postive review! I am glad to hear your stay was up to your satisfaction. We are looking forward to welcome you back in the future.
Kind regards,
Jane
Front-Office Supervisor
The worst van der valk ever. Stay away and book somewhere else, if you don’t have time to read further. The price was rather high and I booked because it had a pool, which was disappointing, very small, biting smell of chlorine, not suitable for kids. But the worst is the restaurant. The poor food and the reviews are right. But the waiters are just not fit to work in the hospitality business. They look like they are burdened by requests, don't know much about their menu, and act grumpy. But our experience tops any others. We left the restaurant without ordering (and without saying anything) because we were ignored, and did not like the service and food the day before. Now, the waitress and some young “manager” came to our table at the other cafe! They started to lecture us on how unpleased they were by _our_ attitude! We were deeply shaken by this. Our kid was unsettled. We left the cafe and talked to the receptionist about making a complaint. It almost brought my wife to tears. But that’s not everything: the words were exchanged and we were asked to leave the hotel! I traveled a lot but have never seen such arrogance and audacity to offend people. It casts a shadow at all van der Valk hotels.
