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Elle8104
Neston, United Kingdom

Beauty behind the facade

4.0 of 5 bubblesReviewed 27 Jun 2024via mobile
When arriving at the hotel it is somewhat underwhelming with the casino and cinema! However once you enter the elegant reception you are immersed in a sumptuous experience. The room we had on 10th floor had a fabulous view and was very spacious. The space was immaculately clean. Bathroom was modern, lean and roomy. Breakfast at €20ph is pricey but WOW the choice and yes we had a sneaky glass of fizz. The pool area is lovely but the windows need a good clean! Staff are helpful and friendly making the experience really good.
Date of stay: June 2024
Room Tip: Plan to walk or hire a bike it’s a good walk to main town
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this review
Responded 28 Jun 2024
Dear Elle8104,

Thank you very much for your review. Your kind words are appreciated and will be shared within the team! We are looking forward to welcome you back in the future.

Kind regards,
Jane
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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        Reviews (3,406)
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        6 - 11 of 3,406 reviews
        Reviewed 25 June 2024 via mobile

        Great hotel with fab facilities . Very handy for Hoorn and local area. Bike hire available. Staff friendly and helpful. Bar lovely but pricey . Breakfast excellent- worth the money. Easy free car parking with electric charging available.

        Date of stay: June 2024
        Trip type: Travelled with friends
        Thank M461QTsarahw
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 26 June 2024

        Dear M461Qsarahw,

        Thank you so much for your review!
        We are pleased to see that your stay with us was to your wishes.
        Hopefully we may see you again in the future.

        Kind regards,
        Ashley
        Frontoffice Supervisor

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 24 June 2024

        Lovely Hotel ample parking. Comfortable Rooms. Good Location. Very good Breakfast. Quiet of a night good facilities.

        Date of stay: June 2024
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank lenpeak
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 24 June 2024

        Dear lenpeak,

        Thank you for your postive review! I am glad to hear your stay was up to your satisfaction. We are looking forward to welcome you back in the future.

        Kind regards,
        Jane
        Front-Office Supervisor

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 12 May 2024 via mobile

        The worst van der valk ever. Stay away and book somewhere else, if you don’t have time to read further. The price was rather high and I booked because it had a pool, which was disappointing, very small, biting smell of chlorine, not suitable for kids. But the worst is the restaurant. The poor food and the reviews are right. But the waiters are just not fit to work in the hospitality business. They look like they are burdened by requests, don't know much about their menu, and act grumpy. But our experience tops any others. We left the restaurant without ordering (and without saying anything) because we were ignored, and did not like the service and food the day before. Now, the waitress and some young “manager” came to our table at the other cafe! They started to lecture us on how unpleased they were by _our_ attitude! We were deeply shaken by this. Our kid was unsettled. We left the cafe and talked to the receptionist about making a complaint. It almost brought my wife to tears. But that’s not everything: the words were exchanged and we were asked to leave the hotel! I traveled a lot but have never seen such arrogance and audacity to offend people. It casts a shadow at all van der Valk hotels.

        Room tip: Just book anywhere else.
        Date of stay: May 2024
        Trip type: Travelled with family
        Thank Our P
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 29 April 2024

        It is the second time I have chosen to stay in a Van der Valk hotel and they have proven to be a very good choice. They offer various services and have really comfortable rooms

        Date of stay: April 2024
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank pamelasirci
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 30 April 2024

        Dear pamelasirci,

        Thank you for your positive review! I am delighted to hear, everything was up to your satisfaction during your stay. We are hoping to welcome you back in the future.

        Kind regards,
        Jane
        Front-Office Supervisor

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 31 March 2024

        Amazing hotel, great service.
        The team here are so helpful and friendly. The rooms are lovely and spacious with both a rain shower and bath. Coffee pod machine along with kettle provide a early morning drink as you wake up.
        Has excellent restaurants, a pool and a Vue cinema. Highly recommend this hotel.

        Date of stay: March 2024
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank tashby213214
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 5 April 2024

        Dear tashby213214,

        Thank you very much for your positive review!
        I am very glad to see that the hotel and facilities were to your wishes.
        We are looking forward to welcome you again in the future.

        Kind regards,
        Zoë
        Frontoffice Supervisor

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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