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lenpeak
Dunstable, United Kingdom

Van Der Valk Hotel Hoorn

4.0 of 5 bubblesReviewed 23 Jun 2024
Lovely Hotel ample parking. Comfortable Rooms. Good Location. Very good Breakfast. Quiet of a night good facilities.
Date of stay: June 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this review
Responded 24 Jun 2024
Dear lenpeak,

Thank you for your postive review! I am glad to hear your stay was up to your satisfaction. We are looking forward to welcome you back in the future.

Kind regards,
Jane
Front-Office Supervisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (3,402)
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      3,403 results
      Traveller rating
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      1,045
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      Traveller rating
      1,966
      1,045
      251
      96
      45
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      7 - 12 of 3,403 reviews
      Reviewed 12 May 2024 via mobile

      The worst van der valk ever. Stay away and book somewhere else, if you don’t have time to read further. The price was rather high and I booked because it had a pool, which was disappointing, very small, biting smell of chlorine, not suitable for kids. But the worst is the restaurant. The poor food and the reviews are right. But the waiters are just not fit to work in the hospitality business. They look like they are burdened by requests, don't know much about their menu, and act grumpy. But our experience tops any others. We left the restaurant without ordering (and without saying anything) because we were ignored, and did not like the service and food the day before. Now, the waitress and some young “manager” came to our table at the other cafe! They started to lecture us on how unpleased they were by _our_ attitude! We were deeply shaken by this. Our kid was unsettled. We left the cafe and talked to the receptionist about making a complaint. It almost brought my wife to tears. But that’s not everything: the words were exchanged and we were asked to leave the hotel! I traveled a lot but have never seen such arrogance and audacity to offend people. It casts a shadow at all van der Valk hotels.

      Room tip: Just book anywhere else.
      Date of stay: May 2024
      Trip type: Travelled with family
      Thank Our P
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 29 April 2024

      It is the second time I have chosen to stay in a Van der Valk hotel and they have proven to be a very good choice. They offer various services and have really comfortable rooms

      Date of stay: April 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank pamelasirci
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 30 April 2024

      Dear pamelasirci,

      Thank you for your positive review! I am delighted to hear, everything was up to your satisfaction during your stay. We are hoping to welcome you back in the future.

      Kind regards,
      Jane
      Front-Office Supervisor

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 March 2024

      Amazing hotel, great service.
      The team here are so helpful and friendly. The rooms are lovely and spacious with both a rain shower and bath. Coffee pod machine along with kettle provide a early morning drink as you wake up.
      Has excellent restaurants, a pool and a Vue cinema. Highly recommend this hotel.

      Date of stay: March 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank tashby213214
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 5 April 2024

      Dear tashby213214,

      Thank you very much for your positive review!
      I am very glad to see that the hotel and facilities were to your wishes.
      We are looking forward to welcome you again in the future.

      Kind regards,
      Zoë
      Frontoffice Supervisor

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 March 2024

      Can´t tell anything negative. Was there just for a night, but everything was fine. Big advantage are the fast charging stations in front of the hotel. Als the breakfast was really well sorted. Everyone can find something fine there.
      I cant say anything else about other facilities there, because I did not use them.. but there is a Dunkin Donoughts right at the Hotel :D

      Date of stay: March 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Kuhprah
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 23 March 2024

      Dear Kuhprah,

      Thank you very much for your positive review!
      I am glad to see that everything was to your wishes during your stay in the hotel.
      We are looking forward to welcome you again in the future.

      Kind regards,
      Zoë
      Front Office Shiftleader

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 February 2024

      An excellent hotel with fantastic and extremely helpful and attentive staff. The room was clean, really comfortable and although I didn't try it, it had the biggest bath and best shower. The food and amenities are first class and I would definitely stay at Hotel Van De Valk again. Highly recommended Thank You

      Date of stay: February 2024
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank jcurrie2024
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Frontoffice Supervisor, Gastenservice/Front Office at Van Der Valk Hotel Hoorn, responded to this reviewResponded 19 February 2024

      Dear jcurrie2024,

      Thank you very much for your wonderful review! We are happy to see that you've enjoyed your stay with us and we hope to welcome you again in the future.

      With kind regards,

      Tessa
      Front Office Supervisor

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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