The worst experience ever. From minute one before even entering the hotel. We arrived me and my family late at 9:00 pm, tired and the weather is cold. There is a barrier that does not allow you to enter the hotel front and the parking. The barrier did not open, I called, and a lady spoke to me and told me that the parking is fully booked while it was obviously more than half empty. She advised to park outside the hotel and walk to the hotel. I asked her to allow us to drop my family and the bags off. She HUNG UP ON ME. WHAT A DISGRACEFUL PERSON. I left my car and entered the hotel and she straight away before I spoke to her that she did not hung up on me. There were 2 ladies, it was the white lady. I asked her for her manager she refused and told me we can talk. i told her that I am not talking to her, however, she refused to allow us to drip the bags. I pulled our bags from the car and dropped my family off. She acted as if there is nothing happened.

A respectful Hotel would assist their customer when they have good special circumstances. I did not ask for parking, I asked to drop my family near as it was cold. However, she was rude and hung up on me. her excuse that the line closed by itself after a certain time. When I asked why she did not switch the line on again, she was stuck and could not reply.

This sort of person needs a lot to learn to work in hospitality. Disgraceful person. I am a gold member with Accor Hotels. This experience will make me think again if I will continue with this chain.