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Tzvetelina H

Big disappointment

1.0 of 5 bubblesReviewed 12 Aug 2020
My husband and I stayed one night at this hotel. There is NO air conditioning in the rooms; with outside 36.0’C we had 29.7’C in the room. Windows can open just a few cm, so eventually my husband slept in the car with AC on (EV, so no emissions). I asked for a fan, but without success to receive one. During the next day, it came out that, unfortunately, we have to spend one more night in Haarlem and, despite all, our decision was to stay in the same hotel. The receptionist was very rude and insisted that we have to drive back to the hotel and pay for the extra night. Payment while check out was NOT possible! So, after that I just went there, told the administrators what I think about this hotel, picked up the luggage and run away immediately.
Moreover, the personnel is NOT wearing masks indoor incl. the waitresses during breakfast. No physical distancing either.
My recommendation -> DO NOT waste your time and money there.
Lina
Date of stay: August 2020
Trip type: Travelled on business
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Sophie Prins, Marketing at Ibis Styles Haarlem City, responded to this review
Responded 13 Aug 2020
Dear tzvetelinah, thank you for taking the time to tell us about your experience in our hotel. We are sorry to hear that your stay did not live up to your expectations; we would like to apologize sincerely for this.

We appreciate that you have shared your comments with us and we hope that you will give us the opportunity to provide you with a better service in the near future.
Kind regards, the ibis Styles team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 April 2020 via mobile

We booked one family room and one standard room for 2 nights for our family of five. Very clean and modern rooms, the bed was comfortable and big, flat screen TV, large bathroom and we experienced no noise during the night. The breakfast buffet was correct and the restaurant has a view on the ice ring. I recommend this hotel when staying in Haarlem.
Very friendly and available personnel.
Point to improve: very small parking and it is not free of charge, even though the hotel is not situated in the center of Haarlem!

Date of stay: March 2020
Trip type: Travelled with family
Thank c h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson Blu, Marketing at Ibis Styles Haarlem City, responded to this reviewResponded 15 July 2020

Dear ch, thank you so very much for sharing your experiences. We hope to welcome you again at our hotel in Haarlem. Have a nice and sunny week! Kind regards, the ibis Styles team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020

Hotel is next to a ice inline skating stadium where you can enjoy the speed skaters from the lobby area from 7am to 11pm.
Hotel is basic with no food or drink inside the room or will face a fine of 50EUR.
Hotel within walking distance to badminton hall in 5min.
Good breakfast. Chargeable of coffee after breakfast though tea, water hot or cold are free flow throughout the day. Vending machine with cup noodle (3 eur)and snacks available. Supermarket about 15min walk nearest with cup noodle at 1 eur.
Windy , rainy unforeseen weather during this period. But nice to head out if there is sun and little wind to explore the surrounding area. Haarlem station and the cathedral area about 2.5km within 30min walk.
Hotel is big for triple and clean. Simple toilette with just shower gel only. No provide of toothbrush/paste.
Train to Amsterdam central about 30min and day pass of 10eur from Haarlem station.

Date of stay: February 2020
2  Thank Sim-sons08122019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophie Prins, Marketing at Ibis Styles Haarlem City, responded to this reviewResponded 5 March 2020

Dear SimSons, thank you for your good feedback. Your rating is a very nice compliment for our company and the entire team! We are very happy that you felt that all around the hotel. Greetings from Haarlem, your ibis Styles team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2019

Start with the positives, the beds were really comfortable.
Negatives, well basically trying to charge me for beers which I had not had was a bit off!!!!!!!!!! after a while they took them off my bill. " is that ok? ", not really, I don't appreciate the inference that I am a thief.
When I asked to review the cctv, to prove my innocence, I was told that it can only be reviewed if the police become involved, fine with me, they were not called.
No restaurant, no bar, rooms noisy, my room heater fan was very noisy.
In summary, not a nice experience,

Never to be revisited.

Room tip: best away from the train line which runs right by the hotel
Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank david c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisStylesHaarlem, Marketing at Ibis Styles Haarlem City, responded to this reviewResponded 20 November 2019

Dear David, we have personally contact you about this matter. Kind regards, the ibis Styles Haarlem City Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2019

Rooms are average and clean. What makes this hotel bearable is the staff, very friendly. Down side is there is no restaruant available in the evening but staff will order from nearby restaurant for you. Bit of a walk to the closest bus stop for downtown. As for city centre, not sure how that description is warrented since is a ways away from Haarlem centre.

Date of stay: September 2019
2  Thank Mischief4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisStylesHaarlem, Marketing at Ibis Styles Haarlem City, responded to this reviewResponded 15 October 2019

Dear Mischief4, Thank you very much for taking the time to leave a review about your stay! I have noted your comments on the nearby restaurants,busstops and the description about our Hotel. I will forward this to the manager.
Kind regards, the ibis Styles Haarlem City Hotel Team.

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Reviewed 23 September 2019

I like Ibis, because I'm never disapointed. I <was greated with a welcome glass of wine, which made my day ! The staff was lovely, bed was comfortable, no noise during tyhe night, and great music playlist for breakfast :)

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank lvexport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisStylesHaarlem, Marketing at Ibis Styles Haarlem City, responded to this reviewResponded 15 October 2019

Thank you for your good comments. Your evaluation is a very nice compliment for our hotel and the whole team! We are very happy that you are completely satisfied with us. The ibis Styles Haarlem City Hotel team.

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