The hotel is very modern, clean, and quiet. The breakfast was good. The paid parking is right next door. Rooms are clean and spacious. The tram stop is right in front of the hotel which made it very easy to get to the center of Amsterdam (about 25 minutes). Very good value for your money
During my recent stay at XO Couture Hotel, I encountered a severe issue. My privacy was shockingly violated when a housekeeping staff member entered my room without knocking or obtaining my permission. This intrusion occurred while I was partially undressed, and despite my immediate protests, the staff member did not promptly leave, forcing me to raise my voice to protect my privacy.
I reported this disturbing incident to the hotel manager, Agni, whose response was equally disappointing. Rather than offering empathy or a sincere apology, he dismissed my concerns as a misunderstanding and even debated the appropriate protocol for room entry, showing a lack of basic customer service and respect.
This experience not only caused significant distress but also fell well below the professional standards expected at a reputed hospitality establishment. Despite being a frequent traveler who values privacy and professionalism, I was left utterly disappointed by both the incident and the subsequent handling by the management.
I booked this hotel for a 3 day trip and was delighted with the quality and the transport links.
Modern styling and comfortable room. Coffee machine, mini fridge, ironing board all included in room price.
Situated in a business / residential district this hotel is outwith the city centre but transport links are very good. The #2 tram runs frequently from outside the hotel and is a great way to get into the city centre.
The metro station is also a 5 minute walk away.
Travel advice is from Schipol get the mainline train to Centraal station. Outside Central station are multiple tram stops, find the no2 tram and this will take you to the door of the XO Couture.
For convenience there is an Albert Henj supermarket and a Lidl close by. If you need fast food there is a take away cafe close by and an excellent chinese restaurant a short walk.
We have paid more than 250 EUR per night (one night was even above 300 EUR) for a hotel where the reception desk is mainly computers (one person aside to help but they will push you to the computers anyway). When you book almost a week at this price and you have a room ready, you don't expect to have to pay 15 EUR more for checking in 2 h ahead of time ! For that price, call me old fashion, but I expect to have people at the front desk and a minimum of flexibility.
The rooms were spacious but the beds were not very comfortable and the duvet is too short! The highway passes nearby and you can hear it all the time.
About the breakfast, not very good as well. I've rarely seen scrambled eggs of this quality so I only tried them once. Breds are ok, pastries are ok. We expected local food but were disappointed on the offer. Always the same 3 cheeses cut in industrial slices, juices are industrial, jellies are not good. I'd recommend to enjoy what the surroundings have to offer instead of having daily breakfast there.
Our first interaction at reception was like we were imposing on her. Not very welcoming start. Her explanation of parking rates was poor. Having said that the next day front desk gentleman was friendly.
Who has ever heard of having to pay to weight luggage!! They have a machine you pay a euro to weight a bag 🤬Cheesy.
Shower fine with lots of warm water.
Price: seemed high given quality and location. Non refundable rate booked directly with hotel:
1st nite. €144
2nd nite.€281
3rd nite. €418 (Tuesday nite!!!)
