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Traveller rating
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All reviews great location comfort room van gough museum house keeping quiet street museum square ten minute walk walking distance bed was very comfortable stayed for nights short stay breakfast room central station would definitely stay here again tram stop vondelpark city
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1 - 6 of 365 reviews
Reviewed 6 February 2020 via mobile

I would say this hotel was decent to good - nothing remarkable but no real complaints. Room was very spacious with 2 single beds even though I was travelling solo, had a TV, small wardrobe and bathroom with a stand-up shower.
Positives:
The location was extremely convenient; very close to bus/tram stations, near the canal, and just down the street from museums and the Heineken factory.
Room was clean, good water pressure, bright & big windows. Staff was quite nice and helpful!
Negatives:
Seemed quite old. There was a ceiling leak in the bathroom that dripped on me. Dust and hair in corners. One towel had a wierd stain.
Overall, I’d recommend it! Not super glamorous but good for everything I needed!

Date of stay: February 2020
Trip type: Travelled solo
Thank tash667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaPruijn, Front Office Manager at Leonardo Hotel Amsterdam City Center, responded to this reviewResponded 9 February 2020

Dear Tash667,

Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are sorry about the stain in the towel and about the dust in the room. We will share this directly with our Housekeeping management and try to improve!

Thank you that you would reccomend us and we hope we may welcome you again in the future!

Warm regards,
Leonardo Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2020

Stayed for 3 nights in this lovely little hotel, very reasonably priced and very central, convenient for buses, trams etc. Friendly and helpful front desk, rooms small but warm and comfortable.
Didnt have breakfast so cant really comment on food.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sunsearcher2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaPruijn, General Manager at Leonardo Hotel Amsterdam City Center, responded to this reviewResponded 31 January 2020

Dear guest,
Thank you very much for your review. We are more than happy to hear that you enjoyed your overall
stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in
our hotel!
Warm regards,
Team Leonardo City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

The location of the hotel is very good! The breakfast is fair enough to be satisfied! Hotel staff is partly polite. Especially the lady named as Kaya, she is very polite and helpful and costumer oriented! I had a small problem with my room during my stay but she was very helpful to me make things good again. In short, I’m satisfied with my stay at this hotel...

Date of stay: January 2020
Trip type: Travelled on business
Thank HAKAN114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaPruijn, General Manager at Leonardo Hotel Amsterdam City Center, responded to this reviewResponded 31 January 2020

Dear Mr. Hakan,

Thank you for finding a moment to write this review. We are glad to read that you were pleased with
your overall stay with us. We value the feedback we have gotten from lovely chat we had with you. On your next visit, please do not hesitate to let us know if there is anything
we can do to make your visit with us even more to your liking. Our team would have wanted to have
made your visit truly memorable.

Hopefully we will have this chance on your next visit to Amsterdam. We will be looking forward to
your return!
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020 via mobile

Reception desk not very welcoming. We had to write our info by ourselves after we had very long trip and got lost from train station to hotel, wet from rain finally came into hotel and we had to fill in applications with our info, we've never seen this before in hotel, usually receptionists are doing this. It really felt terrible for us. Finally when we went in our room, heat was not on it was cold inside, we didn't have extra blankets, curtains couldn't totally close bathroom was not super clean, towels also.. Even though eco concept is ok. Soaps in bathroom were very nice. Bed was not that good it was like two small beds pulled together and it felt just like we are sleeping in two beds they were easy to separate. Although bed was clean but pillow too thick and not soft at all. Only good think was breakfast! But you have to hurry up or you will not get a chance to try everything because they didn't do a refills, stuff barely spoke english but ok. We stayed for 3 nights and it was place to crash at so it was ok but I would not come again. Oh yes and it was very noisy like people in next room were just with us so they were waking us up... Would not recommend this hotel.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank 189snezanab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaPruijn, General Manager at Leonardo Hotel Amsterdam City Center, responded to this reviewResponded 26 January 2020

Dear snezana b,
Thank you for taking the time to write a review. Our apologies you did not had the nice experience we always try to give our guests. At the check-in we always need to ask our guests to fill in the registration form. This info is needed for the hotel and also for safety in case of fire. If you rather have us fill this in, please feel free to ask us. When you prefer having a double bed instead of two separate beds, we'd be happy to change your room to one matching your preferences. For anything else like extra blankets or softer pillows, just call to our front desk and we will bring this to your room. However we are very happy you enjoyed our breakfast buffet in the morning! We would really appreciate it if you contact us directly to solve this: info.amsterdamcity@leonardo-hotels.com.
With Kind Regards,
Your Leonardo Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2020

The location is excellent: a ten minute walk from the Rijks Museum and the Van Gogh Museum and also from Leidsplein which is a fun area and linked to everywhere by the trams. The hotel has been modernised in a hip style. There are some problems. The room was nearly all occupied by an enormous bed: just 40cm of space around its edges. [How did they get the bed in the room?] There was nowhere to put the suitcase. It was warm and quiet. The stairwells and corridors are visibly dirty: they should hoover and mop more often. The pillows were too thick and no pillow choice was offered. I had to borrow a cushion from the breakfast room and smuggle it back next morning! The breakfast room and breakfast were good. The staff are very keen and friendly but with no solution to pillow problems. Overall: the location wins but they should try harder with important details.

Room tip: Choose a room with more space. Take your own pillow.
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Lungipiedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaPruijn, General Manager at Leonardo Hotel Amsterdam City Center, responded to this reviewResponded 16 January 2020

Dear Mr. Gray,
Thank you for your review. First of all, we are happy to hear you enjoyed our central location and are pleased with the service provided by our staff. However we feel sorry you did not have the best experience with your room and pillows. If there is something with the room, we prefer to hear from you directly. We could have changed your room to another room. We appreciate your feedback very much and would like to let you know that we already made improvements. The bed in your comfort room was too big comparing to a triple room of us so we will change this soon. We also ordered different pillows at our sister hotel, which they will provide to us next week. We are as well improving the public walkways, however this takes more time.
We are glad you had a nice time in our city Amsterdam and hope to welcome you again on your next trip!
Kind Regards,
Leonardo Team

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