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Pablo H

Great place and friendly staff

4.0 of 5 bubblesReviewed 2 Sept 2024
Great hotel close to the airport and the city centre, well communicated by train and tram and good room size.
Date of stay: August 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this review
Responded 4 weeks ago
Hi Pablo,
Thanks for taking the time to review your stay.

We're thrilled to hear that you found our hotel great and our staff friendly! It's awesome that you enjoyed our convenient location, with easy access to the airport and city center via train and tram.

I’m glad you liked the room size as well; we aim to provide comfortable spaces for all our guests.

We hope to see you again on a future visit to Amsterdam.
Kind regards,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,927)
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Reviewed 2 September 2024

Great rooms and beds. Quiet rooms and food .Great energy from young multinational people around.Design is excellent. Im surely part of concept.Perfect Location.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jakubE7581IS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this reviewResponded 4 weeks ago

Dear Jakub,
Thank you for taking the time to let us know your opinion of your recent stay.

It warms our hearts to hear that you had a very good sleep and enjoyed the food - our team always aims to provide a cozy and tasty experience for our guests. We're thrilled that you appreciated the quietness of our rooms, ensuring a peaceful rest is a top priority for us. And hey, isn't it energizing to be surrounded by young, vibrant folks from all over? We're glad you're feeling the buzz! Plus, we're happy to know the design vibes struck a chord with you - we do put a lot of thought into creating a dynamic and inviting space. Your kind words about our location are music to our ears; we love being nestled in Amsterdam West, with easy access to nature and cool spots like De School.

We hope to see you again on a future visit to Amsterdam.
All the best,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2024

Nice place, Delicious breakfast, Close to metro tram, possibility to buy parking, Very easy check-in and check-out using the monitor you don't have to do it at the reception very convenient solution

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paulax202024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this reviewResponded 4 weeks ago

Hi there,
Thank you for such a positive review.

It's awesome to hear that you enjoyed our delicious breakfast – we take pride in kick-starting your day with tasty options! 🥞 Plus, I'm pumped you found our location convenient with the metro and tram so close by; it's like having Amsterdam at your doorstep! 🚋 And about that parking – glad you appreciated the option to secure a spot for your ride. 🚗 I totally get it, the self-check-in monitors are like a fast pass to fun at our place, skipping the lines and diving straight into what you came for! 🎢

We hope to see you again on your next visit to Amsterdam.
Cheers,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2024

I hope to come back soon in Amsterdam in this enjoyable hotel very well served by Metro, tram and bus

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fabyan2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this reviewResponded 26 August 2024

Thank you,
Abyan, for such a positive review 😁

Great to hear you found our hotel 'enjoyable' and well-connected to the city's transport – it's true, our guests love that metro, tram, and bus are just a hop, skip, and a jump away! It's like having Amsterdam's best spots on speed dial, right? 😉

We can't wait to welcome you back on your next visit to Amsterdam.
All the best,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2024 via mobile

We have just stayed at Social Hub, we booked here because of lacking other alternatives.

It should be a three-star hotel but it looks more like a residence: you have to check in and check out on your own; they change sheets and towels every other day, and if you need new towels they give them directly at the reception, without room service (unacceptable for a hotel); the same way, rooms are cleaned every other day, and they are cleaned very superficially (we found different objects forgot by previous clients) and during our stay, the toilet was not cleaned at all! Again: unacceptable for a hotel.

The Hotel is very far from the city centre: 30 min by metro/tram and more than 1 hour on foot. Even if it is well-connected the position is very inconvenient, forcing you to stay out all day.
It is worth paying a bit more, but to have a better-placed hotel considering that Amsterdam is larger than what you can guess.
Good position considering the airport.

Considering what they offer, their position and the cost, without any doubt value for money is simply terrible.
Choose this hotel only if you have no other choices.

Date of stay: August 2024
Trip type: Travelled with friends
Thank F3496
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this reviewResponded 2 weeks ago

Hi there,
Thanks for leaving us a review.

Regarding your concerns, we want to ensure every guest feels comfortable and well-cared for, so it's important for us to explain that our self-service check-in counters are there to make the arrival experience as smooth as possible, especially during busier times.
Additionally, while we do provide cleaning every other day (mentioned upon booking) to be mindful of our environmental impact on our 3 star property, we're always happy to offer additional towels or cleaning upon request – we're just a quick chat away at the reception, day or night. We're always seeking ways to enhance our guest experience, and your feedback is valuable in that ongoing process.

We do hope that you will return so that we can provide you with a more enjoyable stay in the future.
Best wishes,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024

Positive aspect : the metro and the tram are not far at all ; the staff is friendly, patient and ready to help or to inform : GREAT !
But the cleaning once a week (every wednesday) is too poor for me : the bath towels, the sheet, the carpet need to be changed more than once a week in a hotel !!!!!! so negative aspect
The studio has only 1 chair and no table even to eat a sandwich but a very large bookcase with a few drawers which is rather useless in a studio !!! The room was not very comfortable so negative aspect.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Roving725486
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at The Social Hub Amsterdam West, responded to this reviewResponded 28 August 2024

Hi there,
Thanks for taking the time to tell us about your time at TSH, we appreciate all comments.

We're thrilled to hear that our proximity to the metro and tram was convenient for you and that you found our team friendly and helpful – we really do strive to make every guest's experience a great one!

We're sorry to hear that the weekly cleaning schedule didn't meet your expectations. While our cleaning policy is designed to be eco-friendly and efficient, we understand that everyone has different needs and we're always here to provide extra towels or bedding upon request, ensuring your comfort throughout your stay. Moreover, it's unfortunate that the studio's furnishings didn't hit the mark for you. We aim to create spaces that are both functional and welcoming, and we'll certainly take your feedback into account.

We hope to see you on your next visit to Amsterdam.
Best wishes,

Kind regards,

Lucas Kaan
Hotel Manager - The Social Hub Amsterdam West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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